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Jira Service Management
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Hi Folks, I tried to set an Object Attribute to a Value of an other Attribute on Trigger like this but it does not work. Kind Regards, Sebastian
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E.g. when some of the customers or users report an issue on their device, printer .. etc. Is there ability to connect remotely the impacted device through insight and fix the issue by performing the...
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I am creating a form for jira service desk however it comes out very thin in the middle of the screen. Is there a way i can widen the section of the form? As of now if I add a table with more than 4...
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Hello Community, I am testing out a few integrations and what I wanted to do is send to a slack message a specific message indicating the team every monday morning which pending critical-sta...
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I am trying to set an automation rule to close a JSD ticket when a linked ticket (which has a linked type of 'causes') has been resolved/closed i'.e. the status = 'Closed'. The only trigger I ...
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Hi everyone, I'm setting up JSM and am constrained by some criteria at this stage: Tickets can only be created by customers sending an email (no portal access) Only 1 email address will be used f...
2,110 views 5 1 Deleted user January 22, 2022 -
Our service desk customers are limited to only certain fields when they view the requests (already created). Manage columns option doesn't allow to add custom fields, that are populated with values b...
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Exactly what is a 'Team' member in terms of, say, the Power Scripts app add-on licensing terms? If I create an issue tracker app for example that only gets used by 5 people in the course of a year, i...
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Hello, I am using Insight Asset Management on Jira server. I'm attempting to create an import configuration from a csv file that is located on my local machine. Insight only allows me to select a ...
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Can users assigned to an organization access tickets in Jira Service Desk via API?
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Hi, I have 1000+ users that I need to revoke access. How to do this in an easier way?
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Automation wont run due to SunCertPathBuilderException: unable to find valid certification path to r
How can I fix my automation script that's getting the following error in the Audit log. Action details: Error running JQL search to find issues breaching SLA: "(cf[10377] > 20160m and...
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Let's say I have a custom field cf[X]. That field contains another field (or object or whatever) called requestType which then contains another field serviceDeskId. "customfield_...
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Is anyone else having issues with the ability to scroll or move around in Opsgenie? I am not able to scroll anymore thru the right panel showing the time stamps of events or move anything for t...
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I have a single Product Support Service project which intakes Bugs and Product Requests. Part of the workflow of that project is to automatically create tickets/bugs in engineering team's Projects ba...
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How do you manage your post incident review. From ourside we would like it to be required and attach to the incident. Right now we are able to create an incident review but it is only another "Ticke...
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A change occurred recently where SLAs are now showing the date / time they are due, and honestly it's just kind of annoying - I have to look at the clock or hover over to see the time remaining. Is ...
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I would like a rule to execute only if the issue is part of a Service Management project. I found that the smart value project.projectTypeKey should allow that. But when I implement the cond...
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It's been a few days and still, include:_spf.atlassian.net is not verified status in JIRA in the cloud Third-party online DNS look-up verifies that the record exists.
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Currently we have a Help Centre (portal or Portal) page containing multiple portals all of which are visible to any internal staff accessing and posting via the portal. We now want to roll out ...
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My jira server notify email from is ${fullname} (JIRA), but last month the sender is changed to "JIRA SERVER" in office365, so is it office365 problem? i didn't hav...
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Hi, I would like to know if there's an option for reporters to see the history of the tickets and all the assignees that have worked on it. The only option right now is through mail but its ...
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Dear community, about a month ago I updated the SLA, from 24/7 to 24/5, only from Monday to Friday and the SLA does not run on weekends. But now I have a problem that I get up in the morning and se...
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Hi Community, hoping you can help with this one... We are working on a knowledge base for our users. When opening this KB in a private browser (to emulate non logged in users) I also see Conf...
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Hi Everyone, I would like to inform you that we have released the "Approval Completed Trigger" trigger in A4J (automation). Now automation rules can be triggered after an approval request is accept...
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