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Jira Service Management
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We have a multiple organizations created. An organization1 is being selected by default even after customer is added to organization2. Customer is not added in multiple organization groups but after ...
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Can we use tis to track SLA based on working hour?
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I would like to put 10 canned response emails on my Jira Board for my team to easily pull the content into an email. Can this be done? If so can you please advise,
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Hi Community, I had changed my JIRA SM cloud URL today and post that when I go to JIRA Project Settings-> Automation, I am getting the below error: I am doing some PoC with a...
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Hi team, I worked on the below automation rules. I received the email as per the rule, however my station did automatically transitioned to close, where do I need to work on? I have attached ...
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Hi all, I would like to restrict the reports page so that only certain team members can access and see the report. I don't think this page should be visible for the whole team and everyone should se...
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Does Jira Cloud/OpsGenie offer SMS alerts for critical issues/major outages that impact a lot of people? I found this article below, but what subscription of Cloud and OpsGenie do organizations need ...
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Is it somehow possible for one external user (with one email address, no access to Jira Software, only to Service Management via Portal) to be under two or more Organizations? Thanks
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Currently there are 4 Pipeline tools in JSM. Bitbucket, Jenkins, CircleCI and Octopus deploy, do we know if there will be more pipelines being introduced such as Azure Devops soon?
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How to configure where eg. bad requests to the insight API are logged? Is it even possible, I can't find anything about this topic.
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Hello, I have users imported through CSV Format from Azure to Jira Insight Cloud. But I am struggling to link them with Jira Users. Can you please help me how to link them? An...
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Hey, We are setting up the Jira Service Desk project, and on the process to implement SAML from Azure ad. As a org and site admin, I cannot find Directory > User provisioning.&nb...
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Hello, We have a team based in US and EU time zones, and dedicated support engineers (both in USA and in EU). We are currently testing Jira Service Management for our Helpdesk team. I would like t...
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...sn't a solution to giving public (either registered users or otherwise) access to knowledge base articles. Direct links to docs don't work either by the way - they just result in a no access padlock o...
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Hello, i updated jira this weekend and also updated our Service Desk. I moved from the last ServiceDesk Version to the new Service Management 4.20.1. The problem is now, that i cannot answer any Tic...
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I wan to convert request of Service Desk to page of Confluence. This way help me quickly increase new knowledge and case study for my company.
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Hi all Wondering if there is a way to add additional context boxes (more drop downs): Would love to be able to add more dropdowns (not more values into existing drop downs). Thanks
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Hey everybody! We have a setting that Atlassian migration doesn't cover in my opinion, so I hope you can help here. Currently we are using Jira Server and have some projects to migrate (Service Des...
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I have 8 servicedesk projects. 7 of those projects go directly to the raise a request page when you select them from the home page. one project shows a page with one confluence link and the button "...
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Hello Atlassian Community, Just a reference, my query is the total opposite of what was inquired in this article: https://community.atlassian.com/t5/Jira-Service-Management/Breached-SLA-Report/qa...
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Hi, we are planning to have an integration between Elastic Search and Jira Service Management so that it will automatically create the tickets. Please confirm the steps on how to find out the APIs th...
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Is Jira Service Management complied with the federal government CMMC standard? Thanks
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Hi everyone, I have setup separate workflows that have 2 step approval steps. One for service requests and another for change management. I would like to the do the following in each case: 1...
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I would like to co manage a client Jira Service Management environment. Is there a way that I can do that? This mean, I will be responsible for the billing and bill a client according to ...
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Hello, we were having an issue with the satisfaction survey not being sent by mail. After looking into it, we noticed that our issues with the status category "done" were not interpreted as resolved...
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| yesterday | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |