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Jira Service Management
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Hello, We print out the ticket by going to three dots>print, which brings us to a html page, then we save it to pdf file. But the print page has a lot of unnecessary rows we never used, se...
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I'm using the Form feature for request types in Jira Service Management because I need conditional logic on some of the fields. However, I don't see the ability to upload attachments to a form. Am I ...
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Hi I have a filter project = SF AND issuetype = Task AND (labels not in (KDD)). It is a simple filter where i want to see all issue types tasks where we do not have a label "KDD". If i do "IN KDD" ...
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In our system, we are seeing a looping issue. We have attached our Google email account to the system under the Email Requests section. And in our Customer notifications section we have t...
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Why does it seem that the new SLA configuration UI doesn't allow us to leverage some of the basic fields available to JQL? For some reason it is only allowing me to specify requests to associate SLA ...
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How to create issues using Automation and set due dates of created issues based on Parent/trigger is
I'm building a system for our on-boarding process. How I've been doing it is that I have a rule set up that generates a series of Epics, which is triggered when a specific issue is created. I want t...
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I feel like this is an old question, but all my searching can not find a satisfactory answer. I want my service agents to set a priority on new tickets. Currently all new tickets are gen...
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Dear community, need help. I create custom field Должность (Post), with type Select List (cascading). Then I added this field to the request creation and editing screens. After that, I ...
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I have an automation set up on assignment to let the reporter know who their issue was assigned to. We have found this incredibly helpful for the reporter to have status pretty quickly and let them ...
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Hi, I've started to test Insight - Asset Management, and I've got a question about filtering assets on the customer portal. I've got the following scenario. There are multiple organizations with m...
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Hi, We use the Jira Helpdesk for opening and working on tickets, and recently we have found an issue that we are unsure how to work around. They are as follows: Not abl...
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I am trying to access this link but the ok button doesn't work. https://id.atlassian.com/join/user-access?resource=ari%3Acloud%3Ajira%3A%3Asite%2F29edc265-f4a9-4e97-96f9-f2aa3ae8d230...
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HI, when some of our customers send an email to our support address the jira ticket is created but the content of the email is not added to the ticket. The email logs show that the re...
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Hi all, When an agent creates a ticket in Jira, how do I automate that it will be put on the corresponding organization? It also isn't showing the Organizations field on this screen. T...
1,266 views 6 0 Deleted user March 22, 2022 -
Hi all, Desperately seeking help related to the devops automations. I am trying to create automations where when PRs are created and then merged we're moving the tasks associated along ...
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Suddenly our Portal Requests are getting the error message: "Couldn't send request This form contains a hidden field that does not have a valid default value configured" When I check the Request F...
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Why when a ticket is changed to waiting for customer does my colleagues name show against the change
Somewhere my colleagues name is set for the email address and system changes. Where can I change this?
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Guys, I am using PostgreSQL 13.5 as the backend database for JSM 8.21.0. To enable mTLS connection between JSM and database, I have turned on SSL on database side, it is working fine. And generated...
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Hello everyone, We are creating a forum for our private community of customers (using discourse solution) and we want to add a ticketing system using Jira Service Management. The prob...
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Hello I want to change the JSM login screen. JSM version is 4.4.1 . https://jira.atlassian.com/browse/JSDSERVER-330 I proceeded with reference, but nothing changed. Any help in making this chang...
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I am looking for support to set up Jira Service Management with Teams Integration.
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Hi Everyone, I have a project A which has 4 boards, A1-A2-A3-A4. When i am creating any type of ticket (task, story, bug etc) it is visible on all 4 boards and I do not want this. How can i separat...
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Hi Community, We have an add on which has specific event triggers during the course of a ticket to send emails to configurable recipient list. Any suggestions on how to capture that email as ...
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Boa noite a todos! Gostaria de saber com vocês se há alguma configuração para bloquear a distribuição de tickets automaticamente, sempre que o cliente abre um ticket, ele está distribui...
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Hi everyone, We are using a different ticketing system and forwarding the tickets to our vendor who uses Jira Service Management. We just triage the ticket for our customers so its important that t...
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