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Jira Service Management
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Hello, How can I move a ticket to another custom queue please? Thanks.
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Hi All! I'm trying to create an automated rule to add some text in the description field when creating a Story. I need to keep the description of the reporter (Creator of the story) and ...
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Hello. Queues are really great feature. And what makes it's even better it's permission to edit it. For example, in case I want to find all tickets in queue related to a specific issue. I can go to ...
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Hi folks, We use Jira Service Management for a Support Desk for our business...which links to a Confluence knowledge base with help articles. Our support desk tickets have a structure "Summary" whe...
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How do I add a gadget to the tickets where I am listed as a participant?
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Hi Team, We are facing an issue in NPS All feedback, We are not able to see, Please help us. Thanks,
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Looking to have only members of our HR service desk able to view the open tickets. Want to make sure all confidential information stays with the department.
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upon getting close to the SLA's. we receive " This issue requires your attention. Automation for Jira, Ana Fost, Therese B"! on the ticket How can I replace Ana and Therese with some oth...
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Hi all, I am working in some change of my config and I want to test them as a common user of service managament portal. This users only have access to the portal for raise tickets. Thank y...
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Its been advised if customers (end users) have the Microsoft Teams for Jira addon, if they have a raised ticket. Internal comments saved by agents are posted on the customers MS Teams jira chat. Thi...
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El objetivo es tener un valor en el campo personalizado al cual se le pueda incrementar o decrementar su valor para que funcione como una variable global
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I have exported my "Building" Object Type and my "Location" Object Type from Server based Insight to the files "Building.csv" and "Location.csv" respectively. I created those Object Types in our Clo...
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When would impact to service happen if this is not changed?
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Atlassian Community: I have been requested to automate daily Project Backups with Data. Currently, I do a Full Project Backup as an Administrator from Manage Apps / Export Projects for each project...
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We have a Service Management solution where some of the customers also are agents in a Software solution. How should they login to the portal(s) in order to work as a customer or agent? I've also di...
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I am trying to add 2 users into my "IT Support" group so they can work tickets that come in. I invite the users and they never get the email to enter that group. They have an Atlassian account and a...
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Hello folks, Im using Jira Service Management cloud and im trying to use the new External import function to populate my person data object data. Basically im not sure how to hook my Graph api from A...
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Good afternoon everyone. I have a rule that creates three new tickets¹, in different projects, when a ticket is created. I needed all these new 3 tickets to be linked. Can I do this by automation?...
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As stated I'd like to have a custom description template for each issue type within my project. I've got this working in a round about way by creating a custom description field per issue type and c...
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We have tickets submitted through a portal that I can customize but we just started having emails turned into tickets. There are no fields filled in. Is there a way to have a required form fill...
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Hi, there is already a Bug Issue: https://jira.atlassian.com/browse/JSDSERVER-10898 but does somebody knows if it is possible to customize the welcome message using HTML / CSS or so...
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Hello, I have a project that customers create issues - tickets and a service desk team that controls them. I want to add a Cc field that a customer can add one or more emails of other custome...
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We want to have an Agile Maturity Assessment survey done where users can provide responses(1(lowest) to 5(Highest)) for each questions and responses should be saved and presented in the form of matri...
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We assigned account permissions to a jira project in use, and the original approval flow could not take effect. After cloning a jira order, we found that the permissions were in effect. why does the...
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There has been some updates in the OAuth 2.0 (3LO) apps Earlier we were using https://your-domain.atlassian.net which is not working when we are trying to access the APIs using ...
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| yesterday | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |