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Jira Service Management
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Hello All, We have to configure a JIRA service management and Confluence licenses for validation in India, on internal VM/Physical server. For minimum two months. After validation, can we migrate t...
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Good morning, I would like to do an IQL in Insight so that my import catalogues the objects correctly. I have four different object types that have two characteristics: 1st characteristic : Functio...
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I have a use case. I have two custom fields. 1. Is the plan detailed enough? (Select list values Yes/No) 2. Reason for No (Text field) If yes is selected in the first custom field then the second...
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I'm getting some extra characters in the KB article description e.g. "\uD83D\uDCD8.
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We have a client that doesn't want QR codes at this point. Is there a way to stop it being displayed.
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Where can I source the codes for all of my workflow statuses? I know it's probably not best practise but one of the teams i work with is wanting to track and report on status transitions (post even)...
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There are many such as the excessive padding around all the text, vertical panes and scroll bars for days, no color to visually distinguish sections of the view, etc. etc. I know the new issue view ...
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Hello when the email come to outlook, tickets are not created for all those emails, mostly from outside the organization, for internal it is OK
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Is there anybody who can help me to set up SLA in service management in both Incident and service request. For ex: Medium severity is 4hrs - 8 hrs response time High severity is 45 mins - 2...
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Hello, I would like to know if it is possible to add an dynamic filter, like the attached image, in my view where is all my queues. Regards.
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Apologies for the large post, but I'm in a web of automation. We are starting to create automation to create and act on issues between various projects. I will try to follow this per the workflow and...
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Gostaria de que quando um ticket fosse aberto a um analista, nas informações do ticket aparecesse um artigo especifico para aquela solicitação, onde somente os analistas consigam visualizar. Não quer...
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Hi there, I am desperate to find an Asset Management solution that will take the current data we have and bring into Jira to use. Our current soon to be replaced ITSM solution has a full CMDB ...
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So I am having an issue including some custom fields in an email. For example I have created a custom field "Start:" which is a date time picker type field. No matter how I try to forma...
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Hello, I am an admin and it has been brought to my attention that a user is unable to receive notifications. I have confirmed through notification helper that they are able to receive notifications f...
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Hello, We would like to find out how to listed different form under same Request Type for user to pick and choose which form to submit. As of now, I am able assign multiple forms to the same Reques...
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I have dove into this and cannot see any settings in the JIRA Prioject settings related to twitter nor do I have any plugins related to twitter installed. Can someone please help me figure out what i...
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Until mid-January it was possible to edit specific fields of our service management project. However, recently, we are no longer able to edit fields during the handling of a service desk ticket...
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I have a field-required validator set in my workflow on an approval transition but when the user selects the "approve" button, it bypasses the validator. How can i ensure that this validator is follo...
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Hi, I would like to know if there is a way to add an Attachment field in the new Forms feature for a JSM project. And if there is such a thing, how can it be done? I tried to look at the settings, li...
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Dear community, i have a problem with JSM for customers. If a customer try to submit a ticket using the JSM form from Safari iOS, then ticket isn't created. Could you help me please.
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Hi there, I'm quite new to Jira Service Management, and am setting up Jira Cloud for Outlook at the moment. Very nice to be able to add Outlook tickets to Jira Service Management! There's onl...
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We have subdivided our incidents and requests into different sub categories. So for example under Incidents, we have Report a locked account, report broken hardware, report vpn issue etc Under Serv...
368 views 3 0 Deleted user February 7, 2022 -
I am testing out the new Jira Forms option that has recently been rolled out. I was wondering if there is a way to make the fields within the form dynamic? I see the option to make them requir...
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Dear Jira Service, I accidently made a ticket to be closed by mistake. I have been struggling to find out how to make it open again so I can update it by following the right process. &nbs...
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| July 29, 2025 5:22 PM PDT | ||
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