Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have a very simple automation rule which runs with a JIRA cron to post an external comment as an issue follow-up on the tickets that are in customer's bucket for more than 5 days. This cro...
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I have a user with jira-servicemanagement-user permission but he cannot create an object schema in Assets. He can get in to the Assets area ok but cannot see the + button to create the object schema....
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Hi, I am new to JSM. Our company want to migrate customer service from an ERP to JSM. I am in the process of set up enviroment and testing. We have created a few test issues in the new project and ...
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Hi, We are planning to migrate some tickets from our actual service management app to Jira Service Management. We've been using JSM for a while for our IT tickets, but now we want to migrate our cus...
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I've exported my HF assets to a .csv file but I don't see the import option in Jira and I'd like to confirm that I'm doing it properly. thanks, ken
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Hi there, Is there anything that can be run against a JSM project to be used as a build document for a project. Maybe something that lists, issue types, request types, workflows, custom fields etc ...
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Hi all, I'm trying to build an Initializer script in Behaviours. I have one behaviour for different Customer Reuqest Types. What I want to get is that when issue is created (both by an agent and fro...
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What is the trigger I need to put when an iten is linked to another? but the one that got the link at need to trigger an rule. I don't know if I made it clear, if you didn't understand, just ask m...
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In my Change Management process I have a workflow and when it passes to a certain status I need to lock or to restrict change the information except for assignee and reporter. I've read the su...
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So, I want to print the linked iten link into an field in the parent iten, is it something that can be done?
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I am running into an issue when attempting to correct our SLA. We are using the "Time to resolution" SLA. the way we set our SLA is as follows: We have it start to calculate when "under investig...
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We have a service management project set up with default email communication settings. Whenever there is an update to a ticket, the customer gets an email as expected. But the email contains black do...
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I am Jira Admin for my organization. Yet, when I try to edit the Request Types and Forms in the Service Management project, I cannot see the request types / forms that already exist. What permission ...
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Hello, I've recently installed Assist Atlassian to my slack channel and I am trying to figure out how I could add a emoji trigger for escalation. Regards.
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I would like to show the value of the Affects versions field together with priority and release values on an issue title in Backlog list. How can I do that?
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Recently started using the JIRA Cloud as an agent who handles the tickets. I noticed that one of the tickets was incorrectly assigned to our queue/component and should have been assigned to IT Operat...
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You won’t want to miss this one-of-a-kind experience featuring a conversation with multi-platinum global music artist and producer will.i.am on music, technology, and getting in the groove. Now is ...
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Good evening. I´m recieving a lot of mails regarding with the changes that my colleges from my company are doing in the documentation that we have in Confluence. So I want to desactivat...
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Hi, I have few functions from JQL search extension, they are Linkedby LinkedIssueType SubTaskOf ParentOf AllIssuesInEpic I want replace these function by JQL tricks plugin add-on. I sharing...
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Hi there, I've been trying to get a series of automation to work but have not succeeded. I had this working in Jira at a previous job, and it was perfect. Unfortunately, I set that up several years ...
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In the Jira Service Management Data Center and Server 5.0 documentation we can see that is possible to configure Request View through admin rights to customize views. (https://confluence.atlassian.c...
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We are facing issues where some of the tickets created by a slack workflow using a JiraCloud (Jirabot) is not updating Request type automatically . As we can see it is taking issue type as ...
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I'm looking to create a custom field, is there a way to import the values? I have a maybe 50-60 options to be included. Thanks
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Hello, Currently we're using jira service management with free plan. For some reason we receive such messages all the time: "Email notifications are off until next day. You've sent the maximum numbe...
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Hi everyone, hope you're fine You'll see, my company is performing a system migration, and we have a bunch of tickets (issues in Jira) to migrate At Jira we've created all the assets requir...
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