Community resources
Community resources
Jira Service Management
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I am attempting to set up automation with our JSM. We have a third party that uses Service Now, so whenever they add a comment we end up with a new Jira ticket instead of a comment. The subj...
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Hi, So I started using the Attendance centre and now my clients can create solicitations direct on the Attendance centre, but when they click to see the solicitation, it shows some informa...
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Hi All, I am trying to connect my newly implemented JSM SD queues to a single existing Kanban board that our support dev teams use. I would like to have new tickets created in JSM to automat...
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Hey there, I've created a business project with our Jira environment. A Kanban style board tracking various smallers projects. Is it possible to allow colleage's that have a 'portal only customer ac...
793 views 4 1 Deleted user December 11, 2023 -
Action details: Manual trigger Swati Patil triggered the rule Send web request It is showing like this Error publishing web request. Response HTTP status: 400
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Hello, I implemented an automation rule, and I need to go back to previous priority, when an other field changes , I tried this {{#changelog.priority}}{{fromString}} but it doesn't work An...
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Hello, We cannot add any "normal" comments on tickets. We need this feature in order to comunicat with our customers. Please help us resolve this issue ASAP. Best regards, Dan Galatescu
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Hi, Tried to add a prefilled table but it turned out to be like below; it appears multiline and rich default response is not possible in JSM, unlike in Work Management.. Column1 | Column2 | 3...
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Edit: all user picker fields are broken on all domains and environments, not just approvers. New and existing enviroments. I was wandering if there is a frontend bug in Jira service, whenever you ...
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Hi All, Im confused in pricing of this app VisualScript for Jira Cloud add. Ican not find it anywhere.
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Is there a way to get who approved the tickets using JQL?
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Facing 429 error after integrating Whatsapp and Jira Service Management. We have integrated Jira Service Management & whatsapp using the REST API functionality available in JIRA. It is s...
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Hi, Recently, we integrated one of the workflows in JSM with WhatsApp (BOT) wherein users are allowed to fill few details through chat with WhatsApp BOT and inturn that hits Jira's create issu...
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Hi! I have created another status in the workflow and then realized that I don't need it, Now I cannot remove it and receive a message: You can only remove statuses from inactive workflow...
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Hi team, ISBIT.atlassian was created earlier and not in use. appears expired. Now we would like to use ISBIT and purchase licenses on the same name. Appreciate your quick support.
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Hi, trying out the Service desk management and wanted to setup Email Channels in order to give our end-users the possibility to send tickets and get status updates and comments via email. Co...
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Hello! I've tried to fix our SLA's myself, but am now completely out of ideas. If anyone has any notion on what to try to fix this, I'd be grateful. We have setup 3 types of SLA:s for our SD projec...
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I have created an automation when a customer updates a ticket with a comment, the status changes from waiting for customer to waiting for support. But the thing is that the bot is updating the ticke...
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Hello folks, I am searching for a way to display a popup as soon as a ticket is displayed in the view. Has anyone implemented this use case? Cheer's Dennis
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Why does resolved exist? Can’t it be managed by the status of the workflow?
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Can we enable Formatting toolbar for comment 'Replies'.
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I have a custom format ticket field but I cannot show it in the request list from Help Center, is there a setting for adding custom fields?
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Is it possible to allow user to input Organization field on service desk form on portal?
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This pop-up that appears when the status value is changed is inconvenient. Is it possible to set the popup my solution to complete by default? Or can I prevent pop-ups from appearing? Th...
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So I created a new Jira site and just restored a backup of one of my other sites to it so I would have the new site as a replica. Granted I should have migrated over the existing to the new instance ...
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