Jira Service Management

Hello, we have configured the customer notification for our service desk project and everything seems to be fine apart from one functionality. Ocasionally we want to send email and put our serviced...

• Question
• jira-service-desk

I have inbound e-mail configured through 'Project settings' -> 'Customer notifications' and also through 'System' -> 'Mail' -> 'Incoming Mail' under the 'POP / IMAP Mail Servers' and 'Mail H...

• Question
• jira-service-desk

After upgrading JIRA Core to 7.4.1 and JIRA Service Desk to 3.6.1, workflow buttons are no longer showing, and when I click on Email Requests in the Admin Area, I get the below error: Referer URL:&n...

• Question
• jira-core
• jira-service-desk

When issues are transitioned to 'fix available' status the customer cannot view them as an open issue anymore on the service portal.  They should remain viewble as open but the customer can...

• Question
• jira-service-desk

I've got several questions to answer. Can you help me please ?   1- SLA: When we re-open an issue, is the SLA recomputed from 0 or is it cumulative ? 2- In a "bug" issue transition, how to up...

• Question
• jira-service-desk

Hi, We're currently opening tickets to our JSD via API, however, we're having a couple of issues: 1. Users are being created via the API post and are showing in the audit log but are not showi...

• Question
• developer
• jira-service-desk
• rest-api

Hi, I would like to set custom field which should display (Without using any plugin) whether SLA has been met or Breached.Reasn behnd this is that Im not able to export Time to Response or Res...

• Question
• jira-service-desk
• jira-service-desk-cloud

We have an extensive categorisation structure that we want to transfer to the Service Desk.  I can't find any documentation on bulk upload for this.  If we did it by data entry it would tak...

• Question
• jira-service-desk

I have recently extreme delay opening up projects are basically anything in the cloud. Are there any issues? (I only know about the favicon issue but that doesn't explain the delay of multiple second...

• Question
• cloud
• jira-cloud
• jira-service-desk

Hi, I am trying to setup automation for my issuetype = Service Request but it isn't working. I am trying to move the status of all service request from Resolved to Closed automatically after 5 days...

• Question
• jira-service-desk

I have an existing service desk portal with its name configured as "/Service-Desk". I updated my portal settings with a new name called "New Name" (to test), but my service desk portal stil...

• Question
• jira-service-desk

Is there a way for a customer to see all the issues s/he has created, whether still in progress or resolved? We're using Jira service desk to track internal requests. Once an issue is resolved, the ...

• Question
• jira-service-desk

I am using the hipchat client (Version 4.29.0.732) and for some reason, some people I am able to successfully run video chat with, but others, we cannot conect properly. When it doesn't work, its alm...

• Question
• hipchat

Hi, Im using Jira Service Desk Cloud and i really need enable a generic sender for the email notifications sent to customers. Right now when an agent for example resolves or comments an issue, the c...

• Question
• jira-cloud
• jira-service-desk

I would like to set some customers as viewer users for customer portal. These users can only see ticket in read-only mode. Is it possible? Thanks Lorenzo

• Question
• jira-service-desk

Im trying the TimeReports add-on for Service Desk. Im trying to generate a  report (TimeSheet) and do group by "Organization" , but the "Organization" field does no appears in the filed list&nb...

• Question
• jira-service-desk
• jira-service-desk-cloud
• time-report

Is there a way to change the reporting period for a SLA? It seem I can only select: Past 7 days Past 30 days etc. I would like to have report on last month since we do not always have the time t...

• Question
• jira-service-desk
• report
• sla

Hi, I configured serviced desk to enable customer to insert issue on customer portal. That work good if customer insert issue alone, but can happen too an agent can insert an issue for customer...

• Question
• jira-service-desk

We are seeing issue where a new email from a particular user is getting appended to his/her previously created email eventhough the subject is different. The new email shoud've created a new ticket b...

• Question
• jira-service-desk

HI,   We have Action Button"Implement Change" which change the issue status from Ready for Implementation to Implementaion in Progress" But we want to restrict or disable "Implement Change" Ac...

• Question
• jira-service-desk
• jira-service-desk-cloud

Hi - Wondering if anyone has done anything similar to what we plan? We would like show the JIRA Service Desk main page and then either - have Service Request templates for people to order products f...

• Question
• jira-service-desk

How to Import and Export Service Desk Project from Production Env to Development Env? Thanks

• Question
• jira-service-desk

Boa tarde.   Preciso saber se tem como fazer com que um "campo personalisado" faça pesquisa tipo leitura em uma base de dados com nomes de usuarios sem consumir licenças do crowd.  

• Question
• jira-service-desk

Hello! :-) We are evaluating JIRA Service Desk and plan to use it as Self-Hosting (Server). We are going through the documentation and have some questions. Is it possible to add / manage / tra...

• Question
• canned-response
• jira-service-desk

Hello! :-) We are evaluating JIRA Service Desk and plan to use it as Self-Hosting (Server). We are going through the documentation and have some questions. Can an external third party be involved v...

• Question
• jira-service-desk