Jira Service Management

We were using Core and did not have "customers/users" without licenses.  If an end user internally sent an email to the mailbox watched by Core, it opened an issue and we updated the information...

• Question
• jira-core
• jira-service-desk

We currently have our Service Desk configured and would like to send issues that should be prioritized in our development backlog to a different project.  I was doing this manually, which is not...

• Question
• jira-service-desk

Hello What is the best order to upgrade Jira SD, Jira Core/SW? Prelim info, in the event anyone asks. We're upgrading from Jira Core/Software 7.0 to 7.38 and Service Desk 3.5.2. These versions we'...

• Question
• jira-service-desk
• upgrade

Hello, Under Customer Notifications > Public Comment Added, I have configured it to send this: —-—-—-— Reply above this line. You can reply directly to this email to add any further comments or...

• Question
• jira-service-desk

HI, At the Summit in Barcelona I was intested in Insight becuase from discussions I had with the RIADA team it seemed that I would be able to use Insight to help with soemthing in our Print Centre. ...

• Question
• insight

Is it a good practice to avoid Spring Scanners in Jira add-on..? In some answers, it was told to remove the usage the Spring scanners from pom.xml to avoid errors.Is it necessary to use Spring ...

• Question
• developer
• jira-service-desk

El soporte de Atlassian es en idioma español o sólo inglés? además saber si es 24/7?

• Question
• jira-service-desk
• language-es

Hi, I want to move my Zendesk tickets to Jira Service desk. Is there a way or a add-on to import zendesk tickets to Jira service desk? Please help. Thanks!!

• Question
• import
• jira-service-desk

Missing reponse when I reply back to support ticket that came in as an email. I tested this by emailing in (from a test email)  and from the service desk I hit respond to the customer.  I ...

• Question
• jira-service-desk

I am setting up ITIL-based change requests in the Jira Service Desk Portal and it seems I can't input linked issues (it says not allowed on the portal), so how do I effectively provide a list of refe...

• Question
• change
• jira-service-desk

I have configured my JSD to an email channel. Most of time email sent on this email channel are received.   But some times some email are not received as ticket in SD. However I can see this...

• Question
• jira-service-desk

Can company personel without any JIRA accounts access Confluence KB and JIRA Service Desk cloud solutions, if the company have a JIRA licens?

• Question
• jira-service-desk

I upgraded my JIRA Service Desk to a version that was not supported by my old license, so I have bought a new license, but JIRA won't start up now, so I can't apply the license. The exact message is...

• Question
• jira-service-desk

Hi,   we are thinking to implement Service Desk and would like to create a KB in Confluence. I am Administrator in Confluence and JIRA but I am not able to create a new KB. Error is: "We co...

• Question
• jira-service-desk

We use Cloud versions of Confluence, JIRA and JIRA service desk. The latter is for a specific business area, but appears to be impacting more broadly. Ever since implementing the Service Desk, ...

• Question
• jira-service-desk
• user-management

We're currently building out a single Jira Service Desk project as a ticketing system. In our IT department we have 3 sub-teams with 5 techs in each sub-team; Helpdesk team, Server team, and Applicat...

• Question
• jira-service-desk

Hello,    We've recently installed Service Desk to try it out, and so far, it seems OK. We're currently running JIRA Software and JIRA Service Desk.   With JIRA Software, we let a...

• Question
• jira-service-desk
• jira-software

Dears, I've set up the JIRA Service Desk 3.6.43 and AD integration.   I've got the security group called JiraGroup. There are an support agents will here. I'm a member of this group...

• Question
• jira-service-desk

This is a really silly question, but somehow on my user I've hidden the group menu in Request Types in project settings on my JSD project. I've logged in as other users and asked other admins at my o...

• Question
• jira-service-desk

Hi, I have just installed a freah Jira Servicedesk on a fresh CentOS 7.3.1611 and cannot get it to run in another machine's browser (CentOS is Core). It seems to be able to reach tomcat but wai...

• Question
• install
• jira-service-desk

Hi I wonder if it is possible to have Service Desk Customers to access a knowledge base space in Confluence without enabling anonymous access, i.e., to make my confluence space publicly available on...

• Question
• jira-service-desk

Hello guys! We have a Jira Service Desk server installation, I noticed that on footer appears "Atlassian JIRA Project Management Software (v7.4.1#74003-sha1:03b9948)", but I only have Jira Service D...

• Question
• footer
• jira-service-desk

Dear sir or madam, we want to make our ServiceDesk accessbile by our customers via the internet, but we want to have our Confluence access restricted only for users at our office, in the intranet. ...

• Question
• confluence
• jira-service-desk

Hello We're using service desk. Evaluating using tabs for screen currently used is our project for service requests. A new request type was created to test using the new fields. The tab isn't visib...

• Question
• jira-service-desk

I have been looking for this for a while without luck. Information found on forums and even official documentation seems to be outdated. Can anyone help on How to link Issues between Service Desk an...

• Question
• jira-service-desk