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Community resources
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Jira Service Management
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SUMMARY The purpose of this article is to illustrate how to auto-fill custom field values using a Web Request Automation Rule, after you set Organization properties on the Organization field. Ben...
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Important Notice: This documentation is no longer functional due to the deprecation of Forms Properties. For more information, please see the Atlassian Changelog. To access forms properties after t...
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Note: Due to the overwhelming response, I may take some time to get back to you but would appreciate hearing from you! To the awesome folks here on Community! My name is Jehan and I'm a product m...
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Hi everyone, We are so excited to announce that registration is now open for the newest series, Lightning Talks: Marketplace! Could your team benefit from improved flexibility, increased eff...
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28 September 2022: Thanks for your interest in helping us shape and improve Jira Service Management. There's a new Update on Jira Service Management customer feedback – September 20...
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Check out the latest updates to our Jira integration experience and submit a request to get it switched on for your team! Hey y’all 👋 As you might recall, earlier this year we made some BIG chan...
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Update: This release received strong user feedback. We contacted many of the commenters and are following up with updates that are outlined here. Hello everyone! We are very excited t...
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2022年6月29日(水)に開催された、Jira Service Managementのチャット連携機能をテーマにした、アトラシアン主催の無料Webセミナー『チャット連携で問い合わせ対応にスピードと透明性を ー Jira Service Managementで実現する対話型チケット管理』でいただいたご質問とそれに対する回答をご案内させていただきます。 本セミナーの内容については、こちらからア...
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The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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TL;DR: Paid cloud accounts can now request early access to try Jira Service Management’s new incident management integration for Microsoft Teams below. Hey Atlassian Community! We’re excited t...
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We are very excited to announce the release of a new experience for configuring request types in Company Managed Projects. This experience will make it easier for you to create service catalogs that ...
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Hello Community! Jira Service Management has had quite the journey over the years and I am excited to share that we recently hit a new milestone, Jira Service Management Data Center 5.0! This release...
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Hello Community! We’re excited to announce the launch of a new feature that allows Insight admins who import CSV or JSON files to pull their data directly from a URL, instead of manually creating a...
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Hello everyone! We are excited to announce that in a soon to be released update to Jira Service Management, Jira Software and Jira Work Management users will be able to view and edit the contents o...
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Hi Community, In this tutorial we will show you how you can dynamically change the options of an insight object field depending on a previous insight object field selection. We'll be creating in...
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TL;DR: A new Risk Insights panel has been added to the change management workflow. Agents can now quickly scan the services related to any change request to find related incidents and conflicting a...
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...e are interested to learn more about how you manage SLAs across your organisation, and the true value of reusability/high-level visibility.
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Sometimes, we would like to show some fields in the Customer portal(when the customer is viewing the request) that are not part of the fields filled in during creation. Currently, using only the Requ...
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UPDATE June 13, 2022 -- Thanks for submitting your questions 👏. Here's your answer video. You can also see the video with full transcript in the Forms Group --> click here. ...
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This feature is progressively rolling out starting Tuesday 24 May 2022. If you are a Premium customer using Release Tracks then it will be available in your next release window. We are excite...
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You can now binge all 7 episodes of our JSM Lightning Talks on-demand. We designed this free webinar series to help you unlock high-velocity teams with Jira Service Management. We’ll cover deep div...
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Hi everyone! Today we want to share the way we imported services and service-related info. When Atlassian announced Opsgenie’s Service and Mindville Insight integrations into JSM, it transformed ho...
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Hi Community, In this tutorial we will show you how you can automatically set approvers from an insight object's custom field selection using Insight Management and Jira Automation. &...
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Announcing safe customer notifications in Jira Service Management as a building block for compliance and privacy needs At Atlassian, we understand the increasing need to be assured that your data i...
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Hi all, Jira Service Management has just rolled out a feature that allows you to duplicate request types within a project so you can create your service catalogs faster. This is designed to a...
