Atlassian Automation

i need to send email to project users i try {{issue.project.users.emailaddress}} this value but in logs - "Could not send email, the 'To' address field is empty. If you have referenced a field i...

• Question
• automation
• jira
• jira-server

Hi there!   Is it possible to block duplication of subtasks within the parent issue when changing its status backward / forward? Please have a look at the below;   When: Issue Transit...

• Question
• automation

Situation: We use Jira Cloud, and the Service Desk for internet ticketing. When a user creates a ticket, three knowledge base articles are suggested. More often than not, these are overlooked by t...

• Question
• automation
• cloud
• jira-service-desk
• knowledge-base
• smart-value
• +1 more tag...

I am trying to create a rule that searches another project and links any issues found in that search to the trigger issue. Also doing similar rules that pulls matching field data from one project an...

• Question
• automation

Hi everyones, Is someone can tell me why this is not working? I use jira automation to create task. My problem is when I create more than one issuelinks. this solution works for components. so i k...

• Question
• automation

I need a way to create a filter and a swimlane in Jira Automation. In our Jira project I created a script that is triggered upon a new version being made that creates 5 cards and assigns a specifi...

• Question
• automation
• cloud

Hi all,   I am trying to figure out what I am doing wrong here. I get the email sent with the right list, summary, etc. But, the stated issue priority and due dates are always blank (even thou...

• Question
• automation
• jira
• smart-value

Hi, I am trying to come up with a way to accomplish the following using Automation for Jira: - Issue is linked to multiple issues. (IE: Issue A links to Issue B, Issue C, and Issue D using as a Shi...

• Question
• automation
• jira-cloud

I am trying access control chart information for a particular project using smart values, so that I can have automatically updated lead/cycle times for our work sent out to clients in an automated em...

• Question
• automation
• cloud

I am trying to track how much time issue spends in status "in progress" and transitions to "Done" by automatically updating "time spent". Idea is to have "time spent" start tracking as soon as ...

• Question
• automation

My requirement is, I would like to automate parent issue transition when 2 or more sub-tasks of that parent issue are in a certain status.   Example: If parent issue is in open status, and whe...

• Question
• automation
• cloud
• jira
• sub-task
• workflow

The goal is to create an automation that when run creates a Task with Subtasks.   To try & achieve this, I've created a very simple automation task configured as follows:   Create a...

• Question
• automation
• schedule

When an urgent ticket is raised in any JIRA project, I want to send a Slack notification stating an urgent ticket was raised - no problem, done that already. What I want though is to send that Slack...

• Question
• automation
• cloud
• jira-cloud

Basically I have a trigger for Version Created. When that version is created, it does a thing (created a "Release Candidate" ticket in that version automatically) This works great. The issue i...

• Question
• automation
• cloud

Hello, folks! I need your help I created 2 mygroovy-scripts as post functions: the first one creates a subtask (this happens during the transition to the next status);  the second - chan...

• Question
• automation
• cloud
• jira

Hi everybody. I sometimes have automations to set for clients. I wanted to share one particular automation because I often see people on Community struggling with it and it saved me a lot of time. ...

• Question
• automation
• cloud

I've got an automation that will auto-assign a Critical ticket to the lead dev role - which works great. The automation also sends a Slack notification to a #critical channel. Except when I use&nbs...

• Question
• automation

I've set up a trigger when new Critical priority tickets are created in any project, that a #critical slack channel receives a notification, and the ticket is auto-assigned to a person in the "tech l...

• Question
• automation

We have Jira 8.13 installed and I cannot create a trigger to automatize the transition between states of Jira tickets. So my question is: Is there some settings I missed to add triggers in the Jira w...

• Question
• automation

Hello,   We have several Jira Service Desk queues and we want to see if we can do something where a ticket is created in the HR queue and then kickoffs to other queues (operations, IT, back of...

• Question
• automation

I have created a rule that will update a custom field based on the description. This successfully works, but when I try to include the value of the custom field it is always blank. I have two rules, ...

• Question
• automation

Hi I created an object type for licences invoices, and another object for Exchange rate with 2 attributes (Date, USD) how can I update Invoices with the exchange rate every time I update the invoic...

• Question
• insight

I'm trying to edit the issue field when there is an issue transition. I have set the edit issue field condition with smart value -> {{issue.created.diff(issue.resolved).hours}} With this...

• Question
• automation
• smart-value

Pretty much what the title says. I have automation set up so that when a field value changes, a sub task for the issue in which the field was changed is created, and an email sent. Both things happe...

• Question
• automation
• server

Hi team, I activated the following automation: 1. If comment ~ This can be closed 2. Then transition to DONE   What I need is to change the 'comment' to 'last comment'. The reason is that i...

• Question
• automation