Tag: "time-to-first-response"

Hello, I would like to explain this widget to my team members but I don't really inderstand some of the items below. Could you please be of any help ? Thank you.   The Time to ...

• Jira
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• time-to-first-response

Hi Expert Community of Jira,   My SLA - Time to Resolution is breached a lot, some of them is with 8000 hours or the like.     All of them are at the breached issues (61) are ...

• Jira Service Management
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• cloud
• jira-service-management
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• sla
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Hi all,   I really need your help. I have defined SLA's for time to first response, and they have worked until now. All of the sudden they have disappeared for the issue screen. Does anyone kn...

• Confluence
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• cloud
• confluence
• confluence-cloud
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• time-to-first-response

Hello Good people, Below are the scenarios I am trying to make filters for: Show issues where 'Time to first response' SLA were met Show issues where 'Time to first response' SLA were not met...

• Jira Service Management
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• cloud
• jira-service-management
• jira-service-management-cloud
• jql
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I have automation rules running to reply on tickets when they are opened, but this is looking to count as a 'first response' and messing up the data in our SLAs. We want to track when one of our team...

• Jira
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• automation
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The main goal is getting sum of all the time that teams spend for the first respond:   We have two date type fields in our project "Created" and "Date of First Response". Also...

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Screenshot attached below.  As you can see from the screenshot, today is Jan 10th 2022, but on the Time to First Response Time chart, it says tickets created on Jan 7th 2022 took approximat...

• Jira
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• cloud
• jira-software
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• time-to-first-response

Hello community. Our company makes use of JSM, JIRA and Confluence (Cloud version) I'm building some reports for our customers and colleagues. Now i'm experiencing a curious problem. I made a filt...

• Confluence
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• cloud
• confluence
• confluence-cloud
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• time-to-first-response

    When customers start an interaction with a company, one of the first things they expect the most is excellent service. 86% of consumers are likely to pay more to receive a better ...

• App Central
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• atlassian-marketplace
• cloud
• created-vs-resolved
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Hi! I'm using Google Sheet integration to export raw data and integrate with our BI (Data Studio). I have a problem with two fields of service desk: time to first response time to resolution B...

• Jira
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• google-sheets
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I would like to setup an email and alert user notification to certain agents when the SLA First Response is 2 hours from breach and another one at 1 hour before breach.     I am curi...

• Jira Service Management
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Hi,  We are using the default SLAs like Time to first response, Time to Resolution etc in all our projects. But in one of the projects we don't want to use SLA. For this if we delete standard S...

• Jira Service Management
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• cloud
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• time-to-first-response

Each team has its peculiarities and work approach. That is why it is important to have flexible tools to measure and monitor these processes effectively. We have added the new functionality to the SL...

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