Hello,
I would like to explain this widget to my team members but I don't really inderstand some of the items below.
Could you please be of any help ?
Thank you.
The Time to First Response gadget will show results if:
Hi Christine,
This is how I would explain it, hopefully it helps...
The main purpose of the Time to First Response gadget is to track how quickly your team responds to new issues, excluding responses from the original reporter.
You may also want to add some notes about your configuration and how that affects the measurement. For example, is the first response time gadget configured to only measure business hours and business days (or not).
Hope that helps!
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