Working in Service Management is a game of quick decision-making. The number of applications and data is growing, your workforce is more volatile and distributed than ever, and your customers expect ...
We are excited to announce the launch of our new app, Database Importer for JSM Assets, designed to streamline data integration for Jira Service Management Assets. With this tool, you can ea...
Hello All, I am working in a TEAM MANAGED PROJECT, I have completed 2 sprints and now I see the issues are appearing in the backlog from Sprint 1. Please explain why this is happening?
Hello All, I have created 2 projects basically 1 is main board and another one is for backend team. Whatever is entered on main board and when assigned to members in backend the issue must also be s...
Hello All, I need to set up one board where the Project Managers can add all the requirements from the client to the product backlog. After it is added, the tasks must be going to respective boards ...
Hello Community, is it possible to copy the descriptions or the service ID of the objects of “Affected Services” within an issue to another custom field (type short text) with Jira Automation? If I...
Join us live on LinkedIn next Wednesday, August 28 for a discussion about the state of ITSM today! You’ll hear from Atlassian experts, Akshay Anand, Principal Solutions Engineer, Will Zuill, Principa...
Hi there, Data Center community! Welcome to the Q3 2024 edition of the Data Center Digest. Before we discuss what’s new and what’s coming in the Data Center products, let’s talk about Data Center s...
Hello community friends We are excited to announce a NEW and FREE learning path for Jira Service Management in Atlassian University: Set up Jira service projects to enable...
Hi community friends! We wanted to share our "What's New in Jira Service Management" quarterly community post here to make sure you don't miss out on any of the latest and greates...
Do you work with service managers or provide ITSM services using Jira Service Management and have been looking for ways to test or manage your migration workflow? If you’re that type of administrator...
Hi everyone, I'm excited to start a discussion on "Advanced Confluence Tips and Tricks." As someone who has been using Confluence for a while, I'm looking to learn from others who ha...
Hi, Community, In today’s JSM June product spotlight, we’re diving deep into IT Operations! We’ve got five of our JSM Product Manager All Stars sharing their best tips and tricks for ...
Hello Community members! For this JSM June, we are hosting an AMA (Ask Me Anything) between June 18th and June 27th to connect you directly with the Jira Service Management product team. This...
Hello Community members! For this JSM June, we're excited to bring you even closer to the Jira Service Management product team with an Ask Me Anything (AMA). This is your chance to ask all your ser...
We auto-add 15 minutes with an automation rule whenever an issue is created by a customer in our JSM. When opening the ticket you see this under Tempo logged hours total, but when running a report i...
Hi Community Leaders! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEgViZ Passcode: v...
👋 Hi HR Professionals, Remote and hybrid work, as well as new technologies like AI, have created new challenges for HR teams and required a change in how they operate. With Atlassian’s Team Anyw...
Hello Namma Bengaluru, I have 16 years of experience in ITSM and have been working on BMC products though out my career and from past 6 months, since my client wanted to migrate from BMC to JIRA, I ...
Hello There, I have 16 years of experience in ITSM and have been working on BMC products though out my career and from past 6 months, since my client wanted to migrate from BMC to JIRA, I took up a ...
Setting up SLAs for issues in a newly created project. I Am interested in implementing SLAs immediately after approval is accepted. Could someone guide me through the process, starting from adding an...
Hi Community, This is Wednesday again, and Weekly knowledge growth with Jira Guru! Today's topic is "Change management in Jira Service Management" ---- What is Change Mana...
Hi community friends! The Jira Service Management team is excited to introduce request type templates for team-managed projects, building on the success of this feature in company-managed projec...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
Hi Community, This is Wednesday again, and Weekly knowledge growth with Jira Guru! Today's topic is "Problem management in Jira Service Management" ------- The big idea he...
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