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- Community
- Tag: jira-service-desk
Tag: "jira-service-desk"
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Hey All JSM Admins! Jovin here from the ITSM/ESM Masters chapter of ACE with a call for input from anyone and everyone! Soon I'll be launching a series which will run every other month or so call...
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[Customer Success] How Kumavision Helps 2500+ Customers Collaborate Better Using Backbone Issue Sync
Challenge: As Kumavision grew, managing complex client projects with tools like SharePoint, Excel, and email became inefficient. Adding clients to internal Jira instances increased costs and posed se...
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Is it possible to find remote accessed users remote pc IP with a script?
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In today's fast-paced world, customers increasingly prefer to solve issues on their own before reaching out for help. According to Harvard Business Review, 81% of all customers attempt to take care o...
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Hello, Community! 👋 Starting with the release of Jira Service Management Data Center 10.3, Jira Service Management Data Center license holders can install the ProForma Data Center marketplace app...
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Hi there, How do you change the email name sent from Jira Service Management?
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The Elements Copy & Sync team is thrilled to announce a powerful new feature: clone and synchronize your issues across different Jira instances! This feature is designed to enhanc...
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We have an email where clients write, letters from this email are sent to the Jira project in the form of tasks, is it possible to implement it so that when answering in the comments of this task, it...
- Jira
- Question
- cloud
- jira
- jira-data-center
- jira-service-desk
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Challenge: MIC Customs, a customs and trade compliance software leader, wanted to establish real-time communication between their customers and support teams using Jira. Using Excel, emails, and ma...
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Hi Community!! I'm attempting to forward and/or recreate a jira service desk request tied to a particular "request type" to our teams Jira Software project by way of cloning. Seems rathe...
- Jira
- Question
- cloning
- cloud
- forwarding
- jira
- jira-cloud
- +1 more tag...
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https://bostonfagroup.atlassian.net/projects/CI?selectedItem=com.atlassian.plugins.atlassian-connect
Getting Slow in ...............
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Hi Atlassian community, I'm wanting to setup an Automation rule in Jira Service Desk to automatically transition to the status 'cancelled' (resolution = 'Rejected') when the status is change...
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None issues and projects imported. Fatal error during import What now? You can download a detailed log of this import. You can also save the configuration fo...
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To keep the Partner Spotlight series alive and well, Atlassian has invited Partners to create their own articles following Atlassian’s suggested format. Here is the latest installment – an intervi...
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We know that many teams capture confidential and sensitive information in their service projects. We hear this from many teams, but especially those in HR, legal and finance where it’s crucial that c...
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I am currently managing a project in Jira with a particularly complex structure: More than 50 different roles, each with specific permissions that need to be tailored to the various needs of users ...
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Good evening community, a salesperson has given us information about the end of the Atlassian license and Jira Community for 2025. Is this true or not? We use Jira Service Ma...
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Hello Atlassian community 👋 We’re excited to announce we’re now supporting smart values for Forms in Jira Service Management. Eliminate manual data entry and leverage dynamic data by accessin...
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Hello Atlassian Community, I have an automation rule currently running to check for any duplicate tickets using the Lookup issues JQL which I had sorted from this previous post proj...
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Every unresolved incident quickly spirals into bigger problems, costing time and user trust. When small issues snowball, it leads to overwhelmed teams, lower morale, and frustrated users. With sm...
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Jira Service Management (JSM) has become essential for many organizations, providing a powerful platform to manage tickets, prioritize tasks, and ensure smooth operations. However, one significant ch...
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Hi I have Jira Help Portal and some automations that using API requests to create tickets or get some info from attached forms.(Using n8n or Python Scripst) In forms questions have orders and in case...
- Jira
- Question
- cloud
- forms
- jira
- jira-cloud
- jira-service-desk
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🎉 Exciting news for the Atlassian Community! 🚀 We’re thrilled to announce not just one, but two powerful new features in the Queues for Jira & JSM app: Bulk Change Queues and Bulk Change Queu...
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Want to see what other people feel about the requirement to be on JSD Premium in order to support multiple help desks (the ability to have separate branded Help Desks)? We were excited to see that...
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Overview I work for a warehouse automation company, and we install hardware and software at many dozens of customer sites around the world. Each one of our customer sites runs on a completely ...
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