Community resources
Community resources
Community resources
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- Tag: itsm
Tag: "itsm"
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...an check out the recording of the session on the ITSM/ESM Masters YouTube channel at the links below: 🔀 Jira Service Management Workflow Wizardry (Feb 2025) 🤖 ITSM/ESM Masters YouTube C...
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Hi everyone! My name is Tiffany, and I’m a public school teacher looking to transition into a new career. Over the past several months, I’ve been exploring the Atlassian ecosystem, studying for t...
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As 2024 came to a close, our team has been reflecting on the many Jira Service Management projects we worked on this year. As an Atlassian Gold Marketplace Vendor and Gold Solution Partner, we bring ...
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G’day London Community! In just 1 week, Connect: High Velocity is headed to London for jam-packed (sold out) IT event. We’re bringing together industry leaders, your peers, ...
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...fficiently. Whether you’re a support team manager, an ITSM professional, or a product owner, these tools will help you proactively respond to customer needs and improve service quality.
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Hi! I have recently completed the following certifications related to JSM: Jira Fundamentals Badge Jira Service Management Fundamentals Badge Get started quickly with Jira Service Management ...
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On January 16th, 2025, the Atlassian Community Events (ACE) chapter known as ITSM/ESM Masters — an online/virtual ACE affiliated with a topic, not a city — brought together a panel of experts t...
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Displaying SLA metrics and related issues directly on the Jira Service Management portal not only keeps customers informed but also helps your team maintain accountability and alignment. I...
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Hello! I've got a question regarding Jira Asset Management, without our ITSM. We use the asset management for several things, including recording employees, departments, etc. I have an automation t...
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I am fairly new to Jira, Confluence, Jira Svc Mgmt, etc. and have been tasked with setting up projects that are Agile/Waterfall combos in nature in 1 place that connects everything. I want to load in...
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Hey Atlassian Community, I wanted to share something that might help teams looking to streamline workflows between ServiceNow and Jira. Have you ever wished for a seamless connection between these t...
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Hello Everyone , I'm panning to take ITSM with Jira Service management foundation certification. Already I have tried but I couldn't not able to clear the examination. The learning path for t...
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...oints, ROI, and more JSM Field Overhaul: Seven new fields to make ITSM smoother than ever, including Due Date Countdown, Progress Bars, and WSJF Dark Mode: Work hard, stay sleek Plus, we w...
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Hello everyone, In my JSM, the SAML Single Sign-On Plugin Configuration Page is encountering a 500 error. Upon checking the logs, it indicates that the system keeps attempting to delete a non-existe...
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Something Mark Cruth said in a webinar a few months ago really stood out to me: if your team doesn't have a strong process in place, it doesn't matter how good your tools are. Productivity is still g...
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Struggling with slow, inconsistent ITSM responses? ITSM runbooks can help. Whether you're starting fresh or organising an existing collection of hard-to-use runbooks, here's how to improve them w...
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Hi all, I would like to start implementing Opsgenie in my organisation, however, with the current migration of Opsgenie to JIRA ITSM, it's not 100% clear where to start. The target state would be u...
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To keep the Partner Spotlight series alive and well, Atlassian has invited Partners to create their own articles following Atlassian’s suggested format. Here is the latest installment – an intervi...
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November 13th marked the inaugural meeting of the online Atlassian Community Chapter “ITSM/ESM Masters” and what a great first session - check out the chapter page here [1]. Our special guests s...
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Every unresolved incident quickly spirals into bigger problems, costing time and user trust. When small issues snowball, it leads to overwhelmed teams, lower morale, and frustrated users. With sm...
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Hello Atlassian Community! End users demand increasing levels of service quality. For most service providers this means that processes around service, incident or change management must be s...
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We are excited to sponsor two ITSM events in Orlando, FL, and Las Vegas, NV, this Fall. See us at the Service Management World conference and the Gartner IT Infrastructure, Operations & Cloud S...
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...hose of us who use Jira Service Management (JSM) to deliver ITSM and ESM solutions. We call it 'ITSM/ESM Masters.' That's right, this "ACE" is not affiliated with a city; it's affiliated w...
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今天我们来探讨 ITSM 领域中的三个关键术语：SLA（服务级别协议）、SLO（服务级别目标）和 SLI（服务级别指标）。这些术语是提升公司客户服务质量的重要工具。接下来，我们逐一解释它们的含义。 SLA：服务级别协议——明确的客户承诺 SLA 可以类比为餐厅承诺30分钟内上菜的明文规定。对于 IT 服务公司来说，SLA 是对客户的服务质量保证，例如，“我们的网站正常运...
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🎉 Exciting news for the Atlassian Community! 🚀 We’re thrilled to announce not just one, but two powerful new features in the Queues for Jira & JSM app: Bulk Change Queues and Bulk Change Queu...
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