Connecting jira with service now

How can we integrate jira with Service Now? Any plug in or a specific procedure?

2 answers

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Depends on what you want the "integration" to do?  I'm not aware of any addons that would directly do much, but JIRA's REST API supports plenty of functions, and it's not hard to write addons to put in JIRA that can talk to other systems.

Hi Nic, Thanks for your response:) From integration, I mean flowing of incidents/tickets between the two systems. Like if some ticket is getting created or is present in Service Now then same is to be flown to Jira. Can you please let me know how can I use Jira's REST API? Thanks in advance, Ankita

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You can start looking at the below threads in the SN community:


Mainly, the integration SNOW -> JIRA should be possible to be achieved by following the below guide:


While the communication JIRA -> SNOW should be achieved by using webhooks:


Let me know if this helps.


Best Regards,
Atlassian Cloud Support

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