Connecting jira with service now

How can we integrate jira with Service Now? Any plug in or a specific procedure?

4 answers

1 vote

Depends on what you want the "integration" to do?  I'm not aware of any addons that would directly do much, but JIRA's REST API supports plenty of functions, and it's not hard to write addons to put in JIRA that can talk to other systems.

Hi Nic, Thanks for your response:) From integration, I mean flowing of incidents/tickets between the two systems. Like if some ticket is getting created or is present in Service Now then same is to be flown to Jira. Can you please let me know how can I use Jira's REST API? Thanks in advance, Ankita

0 votes

You can start looking at the below threads in the SN community:

 

Mainly, the integration SNOW -> JIRA should be possible to be achieved by following the below guide:

 

While the communication JIRA -> SNOW should be achieved by using webhooks:

 

Let me know if this helps.

 

Best Regards,
Dario
Atlassian Cloud Support

The integration of Jira with ServiceNow helps the customer service and development teams communicate efficiently, in real time. This, in turn, helps resolve the customer issues faster.

Jira and ServiceNow can be integrated bi-directionally in a way that all ‘tickets’ from ServiceNow automatically synchronize to JIRA and all the entities and details associated with the ‘tickets’ synchronize back to JIRA. There is a datasheet given here that has integration know how for both systems using an integration solution from OpsHub. 

Hey! 

Off late I've been using a tool called Automate.io to connect my Jira with numerous other apps like Trello, Slack, ServiceNow, Salesforce etc.

They have a lot of integrations and ServiceNow is also one among them.

You can check it out here - https://automate.io/integration/jira/servicenow

Best workflows possible:

- Create new records in ServiceNow for every new issue in JIRA

- Record update in ServiceNow, add an issue in JIRA

- and many more..

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