In my workplace, Servicenow team started working on integration with Jira using REST API, Servicenow people has documentation where how all tasks should be performed, they almost completed outbound work from their side like mapping the fields creating payloads and they successfully sent a ticket from Servicenow, where the Jira people can work on the ticket and now its the turn for Jira team to integrate with servicenow, we don't have any documentation to perform integration, can anybody please provide us some documentation or it would be helpful if anyone already worked on this integration please share your work.
Hello @sai kaushik giddalur
The Exalate app can also provide an integration with the ServiceNow issue tracker. You can synchronize ServiceNow incidents with Jira issues. It is also responsible for translating ServiceNow based information to a common issue format (and the way around).
You can exchange the following data between the ServiceNow incident and Jira issue
By the way, It might also be useful to set up a live video discussion. Then we can demonstrate how Exalate would get set up for your use case
Would that be valuable to you? You can book a suitable slot here.
Basically, the integration between JIRA And ServiceNow can be performed by WebHooks, using the articles below:
Additionally, there's a third-party plugin that performs this integration bidirectionally:
Let me know if this is an option for you.
You can try Opshub Integration Manager – Free Edition that can be downloaded from OpsHub Community Portal. The free edition supports bi-directional integration for Jira, ServiceNow, Azure DevOps Server (TFS), Micro Focus ALM (HP ALM), and Azure DevOps Services (VSTS). All key features of OIM paid edition have been included in the free version. The users of OIM free edition will also get complimentary lifetime customer support through the OpsHub community.
A detailed list of OIM free edition features is available here.
You can also reach out directly to email@example.com for live demo.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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