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Automation for Jira - Send web request using Jira REST API

The goal of this article is to help to build out-of-box solutions with Automation for Jira (A4J) and Jira REST API. We will cover how to send a REST API through A4J. This will be useful to automate a REST API action. For instance, when an issue will be created, we can add a new field option into a field type e.g: "Select List (single choice)".

Rule example:


We would like to point out that using Jira REST API with A4J opens many opportunities to build great workarounds to resolve possible issues. :)

How to build this rule?

We will cover the trickiest part of this rule, which is the REST API configuration. Considering this, let's follow the steps below. We'll explain how to make this as we go:

1. We need to generate the API token associated with your Atlassian account within Jira. For this, we can follow this documentation: API tokens - Atlassian Documentation.

2. Then we need to encode the credentials "<EMAIL>:<API_TOKEN>with base64. We can make this through any online tool like Base64 encode.
Note: Make sure not to include a line break at the end. 

Apart from that, it's possible to Encode to base64 through terminal:

$ echo -n "<YOUR_TOKEN_HERE>" | base64

3. Into the rule action, we can use all Jira REST API available in Jira: (The Jira platform REST API).

E.g.: https://<jira_instance>/rest/api/3/customField/10287/option

Make sure to include the entire instance URL:

4. Add the Headers with Authorization Basic "<EMAIL>:<API_TOKEN>" encoded to base64.

E.g.: Authorization Basic HzxuhHbhzhdjasYTgdjGfrGHzxuhHbhzhdjasYTgdjGfrG


5. HTTP method: in this case, we'll send the web request by POST, however, it's possible to use other methods like GET, PUT, DELETE.

6. Webhook body: select Custom data to be able to send the JSON data.

7. Then, in "Custom data" we can add the JSON payload.

Example from Jira REST API:


Send web request example:


Note: Select the option “Delay execution of subsequent rule actions until we've received a response for this webhook" if you want to receive the answer into {{webhookResponse.status}}. With this log action below, the webhook response will be printed on the audit log.


Hope that this article helps everyone! :)


This is a great addition @Cristiano ! I might have to play around with it to see how can I utilize this new feature.

Cristiano Atlassian Team Jul 29, 2020

Thank you @Sachin. Hope that helps you in the future. ;)

Great article @Cristiano !

Thanks for sharing this document with the community

Taranjeet Singh Community Leader Jul 31, 2020

Great article @Cristiano , thanks for sharing this useful Automation rule!

Cristiano Atlassian Team Aug 03, 2020

I'm glad @Taranjeet Singh that was helpful. :) Thanks for this feedback.

When response status is 404, apparently the rule cannot continue? I would like to continue with an if/else block and treat a response status of 200 in one way and 404 in another way but in my case, it appears the execution is completely blocked and I cannot go the 404 else route.

Added this question to the community as well: I try to send webhook for some interogation. How t... (

Hey, @Richard Vencu hope you doing well! 

Sorry for the delay.

Well, it seems that Simeon has replied to you via community "I'm afraid not. We have got an improvement tracking this (AUT-1622 - Ability to react when sending a webhook fails), which would add the option to allow the rule to continue on a non 2xx response."

That said, at this moment when we receive a code 4xx or 5xx the rule will stop, making it impossible to validate it via IF/ELSE. We also have this other feature request about this: AUT-1450 - If a send web request action fails rule should still continue to execute.

Have a nice day. :)



Hi, that's a great feature! we now need to send the attachment of the email, so we set the content-type to "application/octet-stream" but i'm not sure on how to send the attachment of the ticket in the request body, is it possible/supported?

UPDATED: The solution to the following 403 Access Denied errors is that we were sending to an external API using a disallowed port.  The only allowed ports to send outbound to are: 80 8080 443 8443 8444 7990 8090 8085 8060 (this was from a support request with Atlassian).

Our attempts to validate the action result in a 403 access denied with a response:

Server: squid
Mime-Version: 1.0
Date: Thu, 28 Jan 2021 21:33:57 GMT
Content-Type: text/html;charset=utf-8
Content-Length: 3117
Vary: Accept-Language
Content-Language: en
X-Cache: MISS from
X-Cache-Lookup: NONE from
Via: 1.1 (squid)
Connection: keep-alive

and then in the html response body:

Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.



I have been using your method to make a PUT on /rest/api/3/version/{id}, as jira automation does not allow to add a description on create version, but all I get is the following answer : 

Basic authentication with passwords is deprecated. For more information, see:

and still I'm using an api token and not a password.


Any idea on how to resolve this issue ?

Thank you !

Like # people like this

@Cristiano This works in theory. However, is there a way to have a proper Authorization field where the token is not visible?

Like # people like this

What if I wish to save the respone of this webrequest in one of the field of JIRA at the end of web request execution?

@Bindiya Vikram NaikYou can set it as a Variable then edit the custom field to equal that variable. I have also been able to drill down in the response and select certain elements from the response and use that specific element in a custom field.

Like Bindiya Vikram Naik likes this

@fsarzeaud you have to remove the "<" and ">"


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