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How do you handle recurring weekly tasks in Jira without cloning issues manually each time?
Hi everyone, Our small team has a few tasks that come up every week, like a weekly status check, a backlog cleanup, and a short report update. Right now I clone last week's issue, change the due date, and clear out the old comments, but it feels messy and the board slowly fills up with near-duplicates. I also tried keeping…
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Game and Team Management Using Jira: A Modern Approach to Soccer Organization
Managing a soccer team involves juggling multiple tasks—planning training sessions, analyzing player performance, and coordinating logistics. Atlassian's Jira, primarily known for project management, offers versatile features that can simplify and enhance soccer management workflows. Let’s explore how this powerful tool…
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Activate the deactivated account
My account is deactivated due to inactivity, want to reactivate the account
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Unexpected $2,500 billing estimate after downgrading from Jira Premium trial to Free
Hello, I recently evaluated Jira Premium using a trial and subsequently downgraded my account to the Free plan. However, I have received several automated emails warning me that my subscription may be deactivated unless I pay an estimated amount of USD 2,500.00 for: Jira Premium MONTHLY JPY COMMERCIAL CLOUD I am trying to…
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Jira fundamentals for a beginner
I am returning to IT after 25 years .Would like to start with IT support .Can anyone advise me a best course to learn JIRA fundamentals . Thanks in advance .
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Deleting outdated user accounts
Hello, we would like to delete all user accounts that are managed by us which have not worked on any issue for at least 3 or 5 years—regardless of whether they have been disabled in the meantime or are still active. Our problem is that, for example, we cannot search for user accounts that have already been disabled.…
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Are there alternative ways to export issues to Excel in Jira Cloud without using "CSV / Excel CSV"?
Hi everyone, I'm looking for alternative ways to export issues from Jira Cloud into an Excel-compatible format, without using the standard export options ("Excel CSV" or "CSV"). Context / Background: * We usually use the export function from the issue navigator (list view) * However, "CSV (current fields)" and "CSV (all…
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Time on Kanban board calendar is incorrect - shows GMT and not local time
See the attached image. Computer time is correct, Jira admin time is correct, Jira profile time is correct…but calendar is showing GMT. It is showing 4pm here but it should actually be showing 12am. I have not set a time field, just a date field.
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Config tool says the change is clean, something breaks anyway. how common is it?
Following up on my question yesterday about custom fields. A couple of people pointed me at tools that analyse config before you deploy or delete something. Before I go and buy one I'd like to know how much to trust the green light. Has anyone had one come back clean and then had something break anyway? And did you ever…
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Sync to Custom Fields" writes nothing and the workflow validator doesn't block Done (Jira Cloud, com
Hi everyone. I am trying to block the transition to "Done" in cases where the checklist is not 100% complete. We use the Checklists for Jira | Pro by HeroCoders app. - In the app settings, **"Sync checklists to Custom Fields" is ON**, sync shows 100%, and "Allow multiple checklists per work item" is ON. However, Jira still…
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Not seeing the option to download to csv anymore (upward arrow)
All of a sudden, I don't see the option to download to csv anymore (upward arrow), how can I get it back. Is there another way to download to excel or csv specific work items
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How to export a query search result?
In the All work tab I have a query and I want to export the results, since today I don't have the kebab menu and the filters are also under a button. How do I export now?
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What is the best test management tool for Jira?
I’m currently working as a QA Manager for a mid-sized SaaS company that develops project management and collaboration software. We use Jira for issue tracking and managing our development sprints, and now we’re looking for a dedicated test management tool that integrates well with Jira. I’ve done quite a bit of research on…
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How do I email the results of a filter as a CSV attachment?
I want to send a list of the open tickets to a specific email address each week. I have a filter that gets me the list. I can export the results of the filter as a CSV file, but that doesn't get emailed. I can create a subscription that emails the results of the filter, but the list is put in the body of the email as a…
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Custom Google Chat Messages through Automation
Is there a way for Jira to send a google chat nonfiction to a google space through the automation function within Jira?
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Is it possible to make Epic/Task templates with sub/child Tasks
I'm managing a video game development team and we have come to a point where our pipeline is pretty concrete and task creation/delegation is pretty much consistent every time. Usually the way I make tasks Is this "Create Epic->Create tasks for each team->teams break them down into child tasks if necessary" The first bit of…
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How are you simplifying project intake into Jira?
Hi everyone! In my organization, stakeholders submit business cases in Excel. We then enter that information into a project charter in Word. I'm looking for an easier way to bring that information into Jira without entering it all again. Has anyone found an approach that works well? I'd love to hear about options with or…
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Jira DC to AGC Migration: Script runner plugin
Hi I am using the ScriptRunner plugin in my Jira Data Center environment, but it is not available in Atlassian Government Cloud (AGC). How can we manage the ScriptRunner functionality—such as Field Behaviours, workflow post functions or conditions, incoming email handlers, script listeners, etc.—in AGC? Incoming email…
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Dash Board and saved custom filter
I am under the impression that Jira dashboard allows you to create charts using a saved filter's statistics in video below. However, I am not able to get the filter to show. see video from 2:44. does this have to do with free version? https://www.youtube.com/watch?v=tlhs77aA1O4&t=64s
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Unable to generate API token for Atlassian Jira
Hi, Create API Token is disabled for me and also API token app corresponding to Atlassian Jira is not shown, I see only Bitbucket as API token APP. Requesting help in fixing this issue Used below URL for generating API token. https://id.atlassian.com/manage-profile/security/api-tokens
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Auto-Schedule in Plans for Jira Cloud is not moving dates for dependencies
I have set up some Plans in my Jira Cloud instance and set the necessary settings under Plans to auto-schedule. However, when I move a start or due date it is not automatically moving the successor work item's dates. I have the dependencies set to 'blocks' / 'blocked by". What can I do to get this to move the dates…
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The view "jumps" when dragging/moving tickets in the backlog
I am trying to move tickets up and down in the Jira backlog, but the list/screen keeps "jumping". Example: I grap a ticket (or group of tickets) and start dragging it down. After a second or two while I am scrolling downwards, suddenty the view jumps up, back higher up in the list. Is this a problem others have…
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Some cards appear in several swimlanes (Grouping: Query, Kanban boards)
When I have swimlanes with differenct JQL queries like these two… swimlane 1, query: text ~ blabla swimlane 2, query: priority = Emergency Then a card that matches both queries will now appear in both swimlanes. Before 2026-10-28 (yesterday), each card appeared only once, in the first swimlane with a matching query. Does…
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we have Kanban project ,so we want to migrate to other lifttest project with configuration
Description Copy and migrate the configuration from the Kanban Board projectto the LiftTest board We should only copy the configuration and not the actual board tickets. This is not a migration; this is a replication of the board, so KAN board project should remain operational and unaffected.Both Product and Development…
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How do you identify and optimize unused Jira licenses in a growing organization?
Hi everyone, As organizations grow, managing Jira, Confluence, and Jira Service Management licenses can become challenging. Some users may become inactive, teams may change their requirements, and organizations may continue paying for subscriptions or features they no longer need. I'm interested in learning how other…