-
Unable to add Foxly Priority Score in Card Layout
On the board we like to display the 'Priority Score for Advanced Roadmaps' from foxly on the cards and sort the backlog based on that score. After the latest update on Cloud they moved the card layout to 'View Settings' (I found it) but now I can't find 'Priority Score for Advanced Roadmaps' as an option when searching for…
-
Cancel unpaid invoice after deactivating products
My invoice IN-008-703-602 (USD 86.29) was issued on 19 Oct. The payment failed, and I deactivated all products on 20 Oct. I can’t get the billing support form to show a message box. Could someone raise a billing ticket to void this invoice? Thank you.
-
Is there a way to approve a Jira ticket directly from Microsoft Teams?
Our Jira workflow now includes an approval step. Is there a way to approve a Jira issue directly from Microsoft Teams? I know this has been supported for Jira Service Management (JSM), but I'm specifically asking about standard Jira Software issues.
-
Jira Project Migration with Plugin Data Preservation (Sandbox to Production)
Hi Team, We have a Jira project available in the Sandbox instance, and we need to migrate this project to the Production instance, including all associated plugin data. The migration must ensure that there is no disruption or loss of configuration for the following project-related components: * Automation Rules * Xray…
-
Assign approvals to groups automatically
When a new issue is created in Jira and its status is set to New, it should automatically transition to Awaiting TSO Approval. At this stage, a predefined approvers group must be automatically assigned, and email notifications should be sent to all members of this group requesting their approval. Once the approvers grant…
-
How to hide a custom field according to the user
I have un custom field with business information that Scrum team doesn't have to see. I've created 2 different roles for make the difference between my users from business and the other from the Scrum team. But now, how can I set my custom field to be "Hidden" from the View Screen according to the connected user's role?
-
Scriptrunner (cloud): different parents created close together
We use Groovy ScriptRunner for Jira Cloud. Parent creation triggers a population of a template-based subtask family and dependency links. The Jira cloud add-in called Deviniti template population is also involved. We need different "parents" created close together to receive their own complete task families, while…
-
Reports Tab in Jira Cloud | Based on Space only
I have created a dummy space with 3 boards (1 Scrum and 2 Kanban Boards), based on a custom field, to differentiate between sub-teams. In order to gain insights into the backlog and delivery of the teams, I was looking to use the Report Tab available in the boards, but notices that the configuration is based on the whole…
-
Need activity log in feature Release Version (Jira Software)
Hi Product Manager of Jira I want to suggest an improvement to the Release Version feature in Jira Software. The feature is the Activity Log; this feature shows the history of changes and who made them, with the date and time for approvals and others Thank you
-
ScriptRunner Cloud and condition context
Hi, I've recently tried to implement an item work conversion in a JSM project with a ScriptRunner listener. The listener reacts on Issue Updated. Then I have a condition to ensure that not all the updates trigger my conversion: issue.status.name == "Awaiting dispatching" && issue.customfield_12689 != null The custom field…
-
Unable to Reactivate Jira Free Plan After Standard Trial Expiration – Payment Restriction Issue
Hi everyone, I'm experiencing an issue that appears to be the same as the one described on this Atlassian Community post at 2026 july. However, my affected site is this one: https://sabairamengr.atlassian.net/jira Here's what happened in my case: I was using the Jira Free plan when my site was automatically upgraded to a…
-
Jira Rest Api Cloud - Unable to get results from Filter shared to a Group
Hi, I want to use REST API to get the filtered issues from the saved filter JQL (im using a servce account). The filter View is shared to a specific Jira Group. The service account is part of that Group. The Group has admin permission on the project. but i got not results… I use this base URL :…
-
Novice question: how to roll up time tracking in Epic from children's children
In our Jira cloud implementation, we use the following hierarchy of work: Epic -> Task -> Sub-task The time tracking in these tasks is calculated as follows: Sub-task = (Sum of time logged within Sub-task) Task = (Sum of time logged within Task) + (Sum of time logged within Sub-task) Epic = (Sum of time logged within Epic)…
-
How do you prepare change management evidence from Jira for auditors (ISO 27001 / SOC 2 / DORA)?
When our auditors ask for change management evidence (e.g. "show me the full history for these 20 changes from the audit period"), we end up manually collecting screenshots and CSV exports from Jira — ticket history, status transitions, approvals, who did what and when. It takes days and feels error-prone. How does your…
-
JQL to get Jira Work Log Entries from a Jira ticket
I previously had JQL that could be used to get all of the work log entries from a Jira ticket but I no longer have that query. Can someone share with me the syntax to get work log entries in detail that can be exported for analysis?
-
How to Check Used and Total License Counts in Atlassian Cloud
Regarding Atlassian Cloud, could you please advise whether there is a method to obtain the number of licenses currently in use and the total contracted license count? ■ Background and Purpose We aim to regularly monitor license consumption and proactively detect when usage approaches the upper limit. We plan to automate…
-
How do you handle Backend, Frontend and QA capacity in Jira Plans?
Hi Community, I'm configuring Jira Plans in Jira Cloud and would like to understand how other companies handle capacity planning when multiple teams work on the same Story. Our current hierarchy is: Initiative └── Epic └── Story / Task ├── Backend Sub-task → 60h ├── Frontend Sub-task → 20h └── QA Sub-task → 10h We have…
-
How Do You Design Jira Workflows for Complex Software Development Projects?
What is your approach to designing Jira workflows that support code reviews, QA testing, approvals, and production releases without adding unnecessary steps? Do you use separate workflows for different issue types or a common workflow across teams? I’m also interested in how teams structure workflows to improve visibility,…
-
How do we create a report/dashboard on bugs by project, without making this an admin nightmare?
My organization is trying to understand how many bugs are being introduced by our roadmap items. Our initial solution was to make the environment fields and parent fields mandatory, so that we can then report out on any bug where the environment is production and is tied to a parent. However, we are worried about what to…
-
How do you manage custom-field sprawl and governance in Jira?
Hi Jira community, I'd like to learn how Jira administrators manage custom fields as their Jira instances grow. Over time, custom fields can accumulate across projects, and it can become difficult to track who owns each field, why it exists, whether its purpose is documented, and when it was last reviewed. I'd appreciate…
-
Appfire Integration Outages
We have had 3+ outages with our Appfire integration to salesforce in the last 6 months. They never post any issues on their status page despite confirming through support tickets that the outages were impacting not only us. I want to know what apps Atlassian recommends as an integration tool for salesforce cases and jira…
-
Only show unread keeps turning itself off
This started happening yesterday. The "Only show unread" marker toggles itself off on every page load. It doesn't stay on any more and remember it like it used to. It's like this on every page load and even within the page, it doesn't remember any more. Video: https://vimeo.com/1233323145?share=copy&fl=sv&fe=ci
-
Trying to display by epic instead of status in company-managed space
I would like my board to display each epic but I am unable to change the swimlane view - how can I show each epic? I did select group by epic but only status displays.
-
Creating a board with only subtasks
I am running customer site deployments in a single Jira project. I have introduced the following hierarchy: Epic: Site (for example: Factory A in Brazil) Task: Factory Line X Factory Line Y Factory Line Z Subtask: Mechanical Installation (Installation subtask type) Network Integration (Network subtask type) Model…
-
Unable to Access Jira – connect.atlassian.net
Hi Jira Support Team, I am unable to access Jira at connect.atlassian.net. When I try to open the site, I receive an “Access Denied” message. I am using my personal Atlassian account. Could you please help me identify the issue and guide me on how to regain access? this is the error "doesn't have access to Jira on…