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Issue type not showing in backlog

Charlotte Watson
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July 8, 2025

Hi, I have created a new company managed project whereby I am trying to view items from other company managed projects in this projects backlog. The issue is, I am seemingly unable to get a specific issue type to show.

 

The issue type I am having trouble with is 'Story' however it is part of a custom work type scheme that I created, as the standard hierarchy in Jira didn't allow me to utilise the 'Project> Feature> User story> Sub task' hierarchy that I wanted. I have already set this project to use the dedicated workflow scheme, work type scheme and and screen scheme I created for this, in the project settings. 

 

What I have done so far:


1: I have created a filter that includes stories (I have also tried removing this completely and they still don't show)

Jira 1.png

 

2: I have mapped the statuses to the first column in the board settings, specifically putting a story into this status to test. In this case I have mapped the status 'analyse' and set the story to 'analyse'. It shows there is one item that matches these criteria. 

Jira 2.png

 

 

3: I set a story to the status 'Analyse'. I have double checked that the project that this story is located in is also included in my filter.

Jira 3.png

 

Yet, when I go to the project backlog, there are only tasks present, and no stories. Certainly nothing in analyse despite 1 matching work item when viewing board configuration settings. Jira 4.png

 

I have exhausted the existing queries on the forums and have hit a dead end. 

Would appreciate any help! 

1 answer

0 votes
Dick
Community Champion
July 8, 2025

Hi @Charlotte Watson Welcome to the Atlassian Community

Please share with us a picture of your setup of: Board Configuration - General It might hold the answer to your disappearing stories.

Kind regards,
Dick

Charlotte Watson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 8, 2025

Hi, here is the Board Configuration- General setup:

 

Jira5.png

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