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Where do I receive the notifications of the articles likes I get in the customer portal

I'm currently posting some confluence articles in the jira customer portal, but I don't know where are the notifications of the likes in these articles going to. 

As an exemple I attached a pic showing where's the like(and dislike) buttons(ignore the language):
jira customer portal likes.pngIf anyone knows where could I set this up, please help me hahaha. 

1 answer

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Answer accepted

Hi @João Vitor,

These are recorded in the Reports section of your service desk. More specifically in the Requests Deflected report:

Screenshot 2020-10-30 at 07.15.54.png

Article views is the number of times an article was shown in the portal. Requests deflected is the number of times a user clicked the "Yes" button to state the article was helpful.

By clicking the numbers, you can see which article was shown and/or liked. 

Hi @Walter Buggenhout _ACA IT_ ,

Got it, thanks!!

By the way, as you said the requests deflected are the number of times a user clicked the "Yes" button, but there isn't a place I could see the "No" button, is there?

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