I am using JIRA 7.3.3 with Servicedesk 3.4.0 and I would like to make some of the transitions visible to customers. I saw some customization documents https://confluence.atlassian.com/servicedeskserver034/configuring-the-customer-portal-875313755.html
however my version is not showing the option " Show transition on the customer portal" in the workflow.
How to enable this option?
My project is Service Desk project and I am updating the active workflow from the Projects settings page. I see the Approval configuration on the workflow transitions but not the customer portal configuration.
I see the transitions which are linked to the waiting for support, but I would like to enable the transitions after first transition in the portal.
Just FYI - the checkbox mentioned above (Show transition in the customer portal) is only available when you're editing the workflow in Diagram mode.
If, for some reason, you cannot select the transition in this mode (due to other transitions overlapping it), the solution is simple:
servicedesk.customer.transition.active set value to true
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events