SLA to be dynamically populated from a custom date field

Hi JIRA team,

Is it possible to keep a SLA on hold if a particular custome date field, lets say "Customer CALL back DATE" is set ?

Currently customers ask us to come back after say a week. In that case SLA should be on hold for that issue. Thus, I need a condition in SLA which will check if "Customer CALL back DATE" is set then hold SLA till that date.

Please suggest.

Regards,

Mohini

2 answers

1 accepted

This widget could not be displayed.

Hi Mohini,

Time to SLA Plugin has additional parameter option for SLAs. You can define an SLA according to not only by priority and states, but also any criteria that you can add (e.g any custom field's value)

Please see http://tuncaysenturk.com/timetosla.htmlfor detailed information.

Tuncay Senturk

Is there any freeware? i am using ondemand version.

Also aren't all these features available by default? What I need is, SLA is to be set according to a custom field. The condition might be simple default one.. but if a custom date field is set then the SLA will be = that date field.

As far as I understand, you want to define a custom field which will keep SLA, and on any transition you want to change it according to another custom field.

If these changes can be restricted with a workflow transition, you can use workflow post function to set SLA field by the custom field's value.

cool. thank you :)

This widget could not be displayed.

Hi,

in plugin Service Pack for JIRA Service Desk there are some SLA operation and there is postfunction updating SLA to value from due date or some other date picker custom field.

I hope I've help you.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

78 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you