Not receiving email notifications

[Matthias Miehl]

Update: If you have the same issue, I recommend voting up and following this open feature request to help customers to be able to see the warning/error as to why the emails are not being sent: [JRACLOUD-67264] Provide a log for Jira outbound email

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I stopped receiving emails from Jira some time last week.

• I am not receiving an email if I am mentioned in a ticket but I can see the notification via the bell icon in the Jira web interface and in my mobile app.
• I am not receiving emails from my automated reminders. My colleague still receives those emails.

The email notifications are enabled in my account settings:

Maybe this is relevant:
A couple of weeks ago, we got new email addresses since our company name changed. I can still receive emails on the old email address. I updated the email address to the new one about 2 weeks ago and received emails on the new address until recently.

I wonder whether my email address is suppressed on the Atlassian server because our email server did respond with a 500 level error that indicates the account is invalid / suspended / not found.

Related question with a similiar issue:
Not receiving email notifications
... there seem to be a lot of these.

[Nikola Perisic · Accepted solution]

Hello @Matthias Miehl 

You are right. There are a lot of these issues related to not receiving notifications and this is because your email might be on the supression list on the Atlassian side.

The solution is to raise a ticket for Atlassian to remove you from supression list.

Also, I will add an Atlassian tag to this request, so the visibility is higher.

[Matthias Miehl]

OK, I will ask our IT admin to create a ticket.

Thank you!

[Matthias Miehl]

I just learned there is an open feature request to help customers to be able to see the warning/error as to why the emails are not being sent: [JRACLOUD-67264] Provide a log for Jira outbound email

Everybody with the same issue is invited to vote it up and track it.

[Anusha Rutnam]

Just a note here to let everyone know that if a user is not receiving their invite link because their email is on our suppression list, clicking the Resend invite link will unsuppress their email without you needing to contact Support.

Please note you will only see the Resend invite link if the user is unverified (i.e. if they have never logged in before). If you don't see the link, you will need to contact our Support team to have the email unsuppressed.

Note: For existing users, there is one more self-serve tool for unsuppressing the blocked emails of users who are not receiving notifications from either a Jira Software or Jira Work Management project. You can read more on that here.

For more information on this topic in this article: Jira Cloud email notification suppression list and why users don't receive email notification

[Ignacio Aredez GenAI Expert]

To address the issue of not receiving email notifications from Jira Cloud, follow these streamlined steps:

Verify Your Email Address: Double-check that your Jira account's email address is updated to the new one and is correctly spelled.

Email Verification: Confirm you've clicked the verification link in any email sent by Jira after updating your email address.

Notification Settings: Ensure your Jira notification settings haven't been accidentally altered to disable email notifications.

Spam and Filters: Check your spam/junk folder and any email filters that might be redirecting Jira notifications away from your inbox.

Check Notification Scheme: Ensure the project's notification scheme is set up to send notifications for relevant events.

Compare Settings: Compare your settings with a colleague who is receiving emails to spot any differences.

[Matthias Miehl]

Thank you for this checklist!

Unfortunately, all the checks turned out fine.