Not receiving email notifications Edited

[Jim Oliver]

Hey, so as the title says for roughly 20 days now I am not getting any notifications from Confluence Cloud and JIRA. The details are:

1. I have checked my quarantine list and spam folder
2. I have tried signing out and back in 
3. I checked the email notification configuration and I still have everything enabled e.g. I am watching entire spaces (even though I am not getting notifications for email mentions)
4. I can see the notifications in the notification bell menu

[Daniel Eads · Accepted solution]

Hey @Jim Oliver ,

I've cleared out a block on your email address, per the other threads you've noticed on Community. Assuming there are no other issues with your mail server that cause emails from our delivery service to bounce, your Jira and Confluence notifications should start flowing again.

Cheers,
Daniel | Atlassian Support

[Jim Oliver]

Thank you.   Everything is working once again!

[Trudy Claspill]

Hello @Jim Oliver 

Welcome to the community.

I have seen a handful of posts in the past where people have brought up this issue. In several cases, something has occurred where the user's email has been blacklisted on the JIRA side. Try reaching out the Atlassian Support directly to see if this is the case for you. If it is, only Atlassian Support can fix it.

[Jim Oliver]

Hi Trudy,

Yes I noticed that as well.   I have also created a support ticket as well, although the process for doing so was a bit convoluted and not specific for these types of issues.   Hopefully this will be resolved soon!  Thanks for your response.