Not receiving email notifications

[Jim Oliver]

Hey, so as the title says for roughly 20 days now I am not getting any notifications from Confluence Cloud and JIRA. The details are:

1. I have checked my quarantine list and spam folder
2. I have tried signing out and back in 
3. I checked the email notification configuration and I still have everything enabled e.g. I am watching entire spaces (even though I am not getting notifications for email mentions)
4. I can see the notifications in the notification bell menu

[Daniel Eads · Accepted solution]

Hey @Jim Oliver ,

I've cleared out a block on your email address, per the other threads you've noticed on Community. Assuming there are no other issues with your mail server that cause emails from our delivery service to bounce, your Jira and Confluence notifications should start flowing again.

Cheers,
Daniel | Atlassian Support

[Jim Oliver]

Thank you.   Everything is working once again!

[Fernando Suarez]

Hi @Daniel Eads Could you please do the same for my email i have the same issue that @Jim Oliver

Thanks a lot!

Fer

[Daniel Eads]

@Fernando Suarez I did indeed find the same issue for your email address, which has now been cleared. Cheers!

[Fernando Suarez]

Hi @Daniel Eads Thank you very much.

It has been been solved. i believe that the unsubscribe all from the email marketing preferences generated this bug.

Regards,

Fer

[Nijeesh]

Hi @Daniel Eads can you please do the same for me. I am not receiving the email notifications for the past month or so.

[Daniel Eads]

Hi @Nijeesh , yes - I've confirmed the same issue for your email address. A series of errors from your company's mail server in May caused notifications to your email address to be no longer delivered. I've cleared the error out and new notifications going forward should start flowing. Cheers!

[Becky Klein]

@Daniel Eads , my email address seems to be having the same issue.

[Daniel Eads]

Hi @Becky Klein , our delivery logs show successful deliveries to the email address you used to post here on Community (should be able to see that email address at https://id.atlassian.com/manage-profile/email if you want to confirm). Is there a possibility that there's another email address giving you trouble?

[Becky Klein]

I figured out why...I was testing some automation rules and didn't want to inundate folks with emails, so I made changes (assigned, updated, closed, etc...) and found that my notification setting is to not receive emails for my own updates.

Thanks for your help.

[Jerry Lim]

Hello @Daniel Eads

Please do the same for my email I have the same issue. Thank you!

[Mario Tobar]

Hi, Same issue here, can someone help me please!

[Daniel Eads]

Hi Mario, I've answered on your standalone question. Thanks!

[Daniel Eads]

@Jerry Lim I've just cleared your email off the suppression list as well. Cheers!

[Jeroen Overre]

Hi @Daniel Eads can you please check if there is a block on our email domain?

Thanks in advance!

[Daniel Eads]

@Jeroen Overre there were a number of email addresses on your domain that appeared on the suppression list. Not knowing which ones in particular you're having difficulty with, I opted to wipe them all from the list.

For your organization, I would recommend having a site administrator go through the list of users for your organization (they can start at https://admin.atlassian.com ) and ensure that all the active users are still at your company, and all their email addresses are correct. The number of "invalid recipient" errors for your company's domain suggests that some email accounts may have been deactivated or renamed without the Atlassian accounts also being deactivated or updated right away.

[Jeroen Overre]

Thank you very much @Daniel Eads . I will discuss it with my team.

[Vanessa Volonte]

I think my emails may be blocked as well as those on my team.

[Daniel Eads]

Hi @Vanessa Volonte , welcome to the Community! I've cleared your company's domain as well. The next email attempts should be delivered to your organization's mail servers.

[Vladimir Alferyev]

Hello @Daniel Eads

Please assist me with the same issue. I do not receive email notifications.

[Laura Rodbro]

@Daniel Eads I have the same issue as described, can you please check my email address as well? TIA!

[Daniel Eads]

@Vladimir Alferyev you should be set now - it looks like potentially you may want to ensure your email address is correct at https://id.atlassian.com/manage-profile/email as Google had returned this error to us:

550: 550-5.1.1 The email account that you tried to reach does not exist.

Your account is old enough that I would not expect a "new mailbox" to be the cause of this based on the timeframe our mail service got that error, unless you've changed email addresses within the past couple months.

[Daniel Eads]

@Laura Rodbro error cleared - let me know if things are not working for you going forward. Cheers!

[Vladimir Alferyev]

@Daniel Eads 
Just received first notification. Thanks for the support

[Denisse Malcun]

Same here. Please help.

[Daniel Eads]

Hi @Denisse Malcun , at least according to the logs I see, delivery to the address you're using to access Community is working from Atlassian Cloud services. There were many other users on your domain who encountered errors over the last year; I've cleared all of those in case you were having trouble sending an invitation to a teammate. In case that's not what the problem was, I'll need to know the domain of the email address for the person (or persons) not receiving the emails they should in order to check things out on our end. Thanks!

-Daniel | Atlassian Support

[knyce]

@Daniel Eads Hi Daniel, I submitted a request through Trello Support about this issue of not receiving Trello Notification emails. I haven't heard anything yet. I noticed this thread and others seem to have a similar issue. How do I get in the queue for support? I stopped receiving email notifications on Thursday, September 9th and haven't received anything to date. I can see the desktop notifications. Thanks for your help.

[Daniel Eads]

Hi @knyce , I've cleared the error out for your address. The support issue has a note saying the error is cleared; the engineer who picks it up may double-check that you're all set when the case is assigned. Cheers!

[knyce]

@Daniel Eads Thank you so much! I appreciate your time and quick response in resolving this issue. This morning noticed that my notifications emails were in my inbox again! Great customer service :)

[Rizwan Mansuri]

@Daniel Eads Can you please cleared out same for my email. I have not able to received any emails.

[Daniel Eads]

Hi @Rizwan Mansuri,

Got you sorted. The mail server at your organization at one point had sent:

550: 550-5.1.1 The email account that you tried to reach does not exist. 

Typically happens with Gmail as a provider when there's been insufficient time between the mailbox being created and the invitations/mail from Atlassian Cloud being sent. Google seems to want a couple hours to get the inbox all configured and replicated across its environment.

You should be all set now!

[Bob H_]

@Daniel Eads 

I am having same issue, are you able to assist?

[Daniel Eads]

Hi @Bob H_ ,

I see that your email provider is Outlook on the backend - we're currently experiencing an issue with deliveries to Microsoft's mail services, documented on our Statuspage. Further details will be provided on Statuspage when the incident is resolved. Thanks for your patience!

[Sirajudheen k]

@Daniel Eads , my email address seems to be having the same issue.
pls can you help..

[Daniel Eads]

Hi @Sirajudheen k , I've cleared your email off the list. Cheers!

[Sirajudheen k]

It's worked now, thanks a lot.

[Sirajudheen k]

Dear @Daniel Eads 

Can you please remove the following emails of my coworkers too..

<email addresses removed by Atlassian Support>

Thank you in advance.

[Daniel Eads]

Hi @Sirajudheen k , your co-workers email addresses have been cleared also. Cheers!

[STOCLIN Vincent]

Hello @Daniel Eads

Users of my company's domain have the same issue. Could you verify and cleared out the error for email addresses of my company.

[Daniel Eads]

Hi @STOCLIN Vincent , 

I found 6 email addresses on your domain that had at various times returned errors to our mail service. I've cleared all of these addresses from the suppression list; additional attempts to deliver email should go through going forward (assuming the mail server does not return more errors for those addresses).

Cheers,
Daniel

[Denisse Malcun]

Hi @Daniel Eads you asked me for the domain of the person which was not receiving the emails. I am the one not receiving emails when a comment in an issue occurs even though I have a watch. My domain is firstbankpr. Hope this helps

[Daniel Eads]

Hi @Denisse Malcun - I'm not finding a matching Atlassian Cloud account for you on firstbankpr.com - it might be possible you're on a Jira Server instance rather than Jira Cloud. I would suggest reaching out to a Jira Administrator at your company (or the IT department if you don't know who the Jira Administrator is). They can start the troubleshooting process, and open a support case with us at https://support.atlassian.com/contact if additional help is needed. Cheers!

[Afroz Khan]

Hi @Daniel Eads , I am facing the same issue. I am not receiving any email notification from JIRA. Can you please check and help me out on the same.

Thanks!

[Daniel Eads]

Hi @Afroz Khan , looks like your mailbox had some trouble on September 28 resulting in a soft block in our mail service. I see some other emails have delivered since then, so cleared out the error in our mail service for the Jira emails. You should be all set now!

Cheers,
Daniel

[Afroz Khan]

@Daniel Eads , It works fine now. Thanks!

[Becky Klein]

Hi @Daniel Eads

I am suddenly not receiving emails. I haven't made any changes to notifications or settings between then, when I was receiving them, and an hour later. Can you check on your end?

Thanks,

Becky

[Frank Corso]

Hi, I am not receiving email notifications, and I checked junk mail and everything else.  Please help

[Daniel Eads]

@Becky Klein I see you were able to open a support case and get assistance already!

@Frank Corso according to our mail logs, Confluence is successfully delivering notifications to your mail server. Is there a different product you're having trouble with? Alternatively, your site is support-eligible, so you could work with your site administrators to open a support case at https://support.atlassian.com/contact and our support team can work 1:1 to check additional reasons why you might not be getting notifications you're expecting.

Cheers,
Daniel | Atlassian Community

[Matheus Papini]

Hi @Daniel Eads , I am not receiving email notifications, neither push mentions, can you please help?

Tks.

[Daniel Eads]

Hi @Matheus Papini

Our logs are showing successful deliveries from Jira to your address today. Is there another email address you're using with a different site than the one you've used to comment here on Community with possibly?

Thanks,
Daniel | Atlassian Community Support

[Rizwan Ghzzaal]

Hi @Daniel Eads ,

I think I am facing the same issue can you check my email also. Thanks.

[Daniel Eads]

Hi @Rizwan Ghzzaal , I can confirm your email address was affected by this issue also. It looks like a site admin at your organization opened a support case, and we resolved the issue for your email address earlier today. Cheers!

[Milan Zádrapa]

Hi @Daniel Eads , I have problem with email notifications too. I think we have blocked domain @konicaminolta.cz . Can you remove our domain from black list? All my colleagues have same problem. Thanks. 

[Rebecca Williams]

Hi @Daniel Eads 

I am having the same problem - no emails at all from JIRA. Would you mind checking my email as well?

Many thanks

[Sherif Ali]

Hi @Daniel Eads I am having the same problem. Can you please check my email too ?

[Daniel Eads]

@Milan Zádrapa There were 18 addresses on your domain with errors - some did not have details but a couple indicated some spam-looping. I would suggest adding Atlassian's IP range to your safe senders, or creating a mail flow rule, depending on how your provider prefers things. Details about mailflow rules are documented in this article (although I am aware your domain does not use Office365 for its mail frontend - you will need to modify these instructions for your own mail provider): Unblocking Office365 emails for Atlassian Cloud 

[Daniel Eads]

@Rebecca Williams I've unblocked your email address and emails should be flowing correctly now going forward.

[Daniel Eads]

@Sherif Ali I see you've got a separate question open here on Community as well - I'll post additional information on that one momentarily.

[김영광]

@Daniel Eads 

I am having same issue. Can you please check my email too?

[Rebecca Williams]

Hi @Daniel Eads 

Many thanks for sorting my emails. I know some of my colleagues are also seeing the same issue. Would you also be able to check if any other email addresses with the same domain have been blocked? Thanks

[Daniel Eads]

Hi @Rebecca Williams , I've cleared this error for 2 other email addresses on your domain as well. Cheers!

[김영광]

Hi @Daniel Eads 

Email notifications have not been coming to me for the past six months.

I would appreciate it if you could check my email address. Thank you.

[Daniel Eads]

@김영광 I have cleared your email address from the suppression list also. Cheers!

[Mathias Nietlispach]

@Daniel EadsI am having the same problem. Can you please check my email too ?

[Daniel Eads]

Hi @Mathias Nietlispach ,

Your email address was on the suppression list, as were a number of other email addresses at your domain. I have cleared these all from the suppression list. However, you may wish to have an Exchange Online admin follow the steps in Unblocking Office365 emails for Atlassian Cloud to ensure the same problem doesn't occur again in the future.

Thanks,
Daniel

[Lorena Brito]

Hi @Daniel Eads

Can you please clear my email as well? I've not received Jira notifications since December 3rd 2021. 

Thank you!

[Daniel Eads]

@Lorena Brito cleared - email should start flowing now. Cheers!

[Andrea Marcovecchio]

Hi @Daniel Eads Can you please clear this email <address removed by Atlassian Support> as well?

[Daniel Eads]

Hi @Andrea Marcovecchio , welcome to the Community! The email address you mentioned shows only successful deliveries in our mail system. There are two things I'd recommend doing from here:

1. Have the user confirm that emails from Jira haven't wound up in their bulk/spam folders. This particular user appears to be on a Gmail hosted domain, so have them specifically check the Spam folder in addition to any of the Updates/Social/etc tabs that Gmail users. They can try searching "in:all jira" to check all non-spam messages
2. Use the notification helper in Jira to confirm that Jira will actually trigger an email to this person for particular events on issues. It's possible the notification scheme isn't configured the way you expect, and the notification helper can show you why. Alternatively since your site is on a paid plan, you can also open a support case to have a second set of eyes on your configurations. If you do open a support case, please include an issue key for an issue you think this user should have gotten an email notification for.

Thanks,
Daniel | Atlassian Support

[Ville-Pekka Seppä]

@Daniel EadsHi, I have the same issue. I've run the notification helper which shows no problems. I also checked spam folders and went through this check list: https://confluence.atlassian.com/jirakb/not-receiving-email-notifications-in-jira-cloud-779160705.html

At the moment we have only 2 users in our Jira Software but neither has ever received any email notifications. Could you check if our emails have been suppressed?

Thanks,

Ville

[Leyla Gozalova]

Hi 

I am having the same issue. Can not get any notification from Jira. Could you please do the same for my email as well.

Thank you in advance. @Daniel Eads 

[Daniel Eads]

@Leyla Gozalova your address is now unblocked.

@Ville-Pekka Seppä none of the four users (including yourself) on your site currently have suppressed emails, or have shown any issues with delivery in the past few weeks. I would suggest having those users check spam again or searching through their mailbox if possible, as there are only successful deliveries in our mail logs.

[Ville-Pekka Seppä]

@Daniel Eads Sorry to bother you with this and thanks for checking. The problem was indeed in the new MS Office online quarantine system that had collected loads of completely legitimate emails and had not given me any notification about that.

[Divyanshu Srivastava]

Can you do the same for my email as well? 

Thanks in Advance, @Daniel Eads 

[Andy Heinzer]

Hi @Divyanshu Srivastava Sorry for the delay, but I see that you created a support case over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-732414 to address this.  I did not find any current bounced records in our system.

[Leonard Ehrenfried]

@Andy Heinzer 

Could you please also check my email?

Weirdly, I get password reminder emails but no matter what i set in my personal prefences I won't get any email notifications for Jira ticket changes.

[Jim Van Vorst]

Can you check my email also?  Thanks!

[Andy Heinzer]

@Leonard Ehrenfried I found there was a bounced message to your address, and I removed it from our suppression list just now

@Jim Van Vorst I did not find any bounced messages to your address.  It's possible it has already been removed from our list, could you try again?

[Jim Van Vorst]

Still not getting any email.  Does Jira cloud have a "test email with logging" function?

[Andy Heinzer]

Jira Cloud does have a Send email option available to site-admins, [yoursitename].atlassian.net/jira/settings/system/send-email for example.

However this is only available to sites on a paid license plan.  In addition to this limitation, free plans are also limited to 100 email notifications per day, as we have noted in What is the Free Jira Cloud plan? So it could also be that your site has already reached that limit for today in which case, you won't see any new notifications today.

You could start an evaluation of a standard or premium plan in order to test this further.

[Jim Van Vorst]

We received no emails today, and haven't been receiving emails in quite a while.

Upgraded to standard eval, and no emails with that either using bulk email tool.

[Jim Van Vorst]

I added one of my gmail addresses as a test, and that worked, so it's not sending to our company addresses.

[Andy Heinzer]

Hi @Jim Van Vorst 

I found an old suppression for a pair of users on your domain that I have removed just now.  Try to test this again from your Jira Cloud site.  If you're still unable to receive such notifications from Jira, I recommend creating a support case so that we can investigate this further.

[Leônidas Ferreira]

@Daniel Eads can you check if my email is on blocklist too? Jira emails notifications stop for me too.

Solved.

[Leônidas Ferreira]

@Andy Heinzer can you check if my email is on blocklist too? Jira emails notifications stop for me too.

Solved.

[Jay Wilks]

Hi I think I have this issue as well. Can you looking into my email (Edited out by Atlassian Support) and can you also check the domain of (Edited out by Atlassian Support) thanks

[Daniel Eads]

Hi @Jay Wilks , I see three successful deliveries to your email address recently out of three attempts in our mail logs. I would suggest checking the spam/junk folders in case the messages were place there - otherwise our records show that your mail server accepted delivery of the 3 sent emails.

I also did not find any current blocks on the domain you mentioned. The mail server at that domain did return a single 'delay' response earlier today, which was honored and the delayed email shows as delivered successfully.

[Nagihan Aydınlık]

Hello, I have same problem. Could you please help me as well? Thanks in advance!

[Daniel Eads]

Hi @Nagihan Aydınlık , I've removed your email address from the suppression list. Notifications should start coming through. If you had any pending invitations, they will need to be resent by a Jira/Confluence Site Admin or a Bitbucket repository owner. Cheers!

[Nagihan Aydınlık]

Thanks a lot Daniel, it worked! Cheers :)

[Selahattin Özen]

@Daniel Eads hi,

I have the same problem. Can you please help me? Thanks

[Daniel Eads]

Hi @Selahattin Özen , a block on your email address has been cleared out. If you have any pending invitations, they will need to be resent. Otherwise, email should start flowing. Cheers!

[Caroline Bean-Hodges]

Hi @Daniel Eads , @Andy Heinzer ,

I believe I'm having the same issue - could you please help? 
Cheers!

Resolved.

[Xiaoxu Li]

@Daniel Eads Hi Daniel, could you please help have a look on my JIRA account? I have not received JIRA email notification since Mid of March.

Thanks a lot in advance.

Xiaoxu

[Miles Kwon]

Currently I have same issue that email notification not sent to me.

[redacted]

Could you help me to solve the issue please?

[Andy Heinzer]

Hi Miles,

I only see a single message sent your address recently. The timestamp on the delivery was 2022-06-30T06:51:36.000Z

There are no entries for that email address.  Is it possible you are using a different email address? 

You might want to reach out to a Jira Admin to see if they can use the Notification Helper to better understand if your account is expected to be receiving such notifications from Jira.

Andy

[Rami El-Chafei]

Hi @Daniel Eads - First time posting on Atlassian Community  :). Great to be here.

We are having the same issue.  It's been over a month, and we're not getting any emails.  We currently rely on Alerts, but it is hard to continue that way. I would greatly appreciate it if you let me know what to do to resolve the issue of not receiving any email notifications.  Thank you so much for your attention to this matter. Rami

[Daniel Eads]

Hi @Rami El-Chafei ,

I have cleared suppression errors from 5 emails from your domain. Notifications to these addresses should start coming through.

Cheers,
Daniel | Atlassian Support

[Rami El-Chafei]

@Daniel Eads - Thank you.  We are now getting Email Notifications.  

[consultoria_vite]

@Daniel Eads hi, I have the same problem. Can you please help me? Thanks

[Andy Heinzer]

@consultoria_vite I have removed several addresses on your domain from the suppression list.  New notifications should start to appear.

Andy

[consultoria_vite]

@Andy Heinzer thanks, all fixed

[김영광]

@Daniel Eads 

I'm having the same problem. Please help me 🙇🏻

[Andy Heinzer]

@김영광 I was not able to locate your email address on any suppression list at this time.  I would recommend checking your spam folder. If you still cannot locate these, you might want to reach out to your mail administrator. 

Additionally, you could create support ticket with our support team over at https://support.atlassian.com/contact and choose Technical issues and bugs.  Since you are the site-admin of a paid cloud site, you can create this kind of support request for a more detailed investigation here.

[Carla Castro]

I am also having issues and did not receive emails notifications in a while. Can you check please?

[Daniel Eads]

Hi @Carla Castro , I show successful deliveries from our mail service to the email address you signed in with. Looks like we have a support case and the Trello engineer there mentioned the same thing along with some additional details that should help you troubleshoot the notifications being sent.

[준곰]

Hello @Daniel Eads 

My email address seems to be having the same issue.
please can you help?

- I have checked jira personal email options and my google email spam folder and options.

[Daniel Eads]

Hi @준곰 ,

I've cleared out an error for your address. Notifications should start flowing again!

Cheers,
Daniel | Atlassian Support

[준곰]

Thanks for your help.

[Jason Trendel]

@Daniel Eads I was directed to this thread by CostX support because users from my organization are not being sent emails by Jira.  If you could please assist that would be amazing.  Thanks!

[Andy Heinzer]

Hi Jason,

I found 3 addresses on your domain that had suppressions. 

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [CO1NAM03FT025.eop-NAM03.prod.protection.outlook.com]

I have removed these suppressions from our side. 

[Andy Heinzer]

@Jason Trendel I would also recommend walking through https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108

Daniel has written a helpful article that pertains exactly to your mail server.  Following those steps will help prevent this problem from happening again in the future.

[Kieran Harrington]

@Daniel Eads @Andy Heinzer Hey!

Myself and my teammates Harry C and Charlie F are not receiving notifications emails that we should be since March 18th, seemingly the same issues mentioned in this thread, we'd love a bit of help please. I'm not an admin so couldn't raise a ticket. Thanks!

[Andy Heinzer]

Hi Kieran,

I have removed the suppression for your domain.  It appears that several accounts had bounce messages such as this one.

550: 550-5.1.1 The email account that you tried to reach does not exist. 
Please try 550-5.1.1 double-checking the recipient's email address for 
typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 
https://support.google.com/mail/?p=NoSuch... - gsmtp 
2022-03-21T06:33:05+00:00

If this problem happens again, I would push your site-admin to create a support case with our Cloud support team so we can investigate further.

Andy

[Andreas Köck]

Dear  @Daniel Eads  could you please also check and unblock my account, so that I'll get notifications again? My colleague "...fryer..@..." is encountering the same issue. Maybe best to see if there are more accounts affected in our organization and unblock them all. Thanks in advance.

[Andy Heinzer]

Hi @Andreas Köck 

I was not able to find any record of bounced emails to your address from our Atlassian Cloud services.  Nor was I able to find records of *fryer*@[yourdomain].  I'm not sure what product you are using, as I don't your account to be a member of any Atlassian Cloud site or Bitbucket Cloud site. 

I recommend reaching out to your site administrator to see if they can help test send you a notification, and if you are still not receiving it, then reach out to your email administrator.  So far I cannot find any current records of a block or bounce to your account or your colleagues.

Andy

[Dennis Geese]

Hello @Daniel Eads

currently the problem with the email notification occurs on my account too.

I have stopped receiving JIRA email notifications since january 2022. Before that, I was able to receive all JIRA notifications on my email, there were no changes done to the settings at all.

I have also amended my Personal Settings as per the attached image. However I am still not receiving any email notifications.

The rest of my team members are able to receive the email notification.

Can you maybe check it if it is the problem?

Thanks

[Daniel Eads]

Hi @Dennis Geese , welcome to the Community!

Our mail service paused delivery to your address on January 11. It looks like you were able to post on another thread here on Community as well and another support engineer unblocked the email. I currently see smooth deliveries in our outgoing mail logs for your email address.

Cheers,
Daniel

[Dennis Geese]

@Daniel EadsHi Daniel, after Angelica Luz unblocked the email, everything works fine. But after a short period receiving JIRA email notification stopped again.

Before that, I was able to receive all JIRA notifications on my email, there were no changes done to the settings at all.

I have also amended my Personal Settings as per the attached image. However I am still not receiving any email notifications.

The rest of my team members are able to receive the email notification.

Can you maybe check it if it is the problem?

Is my Email blocked again?

[Andy Heinzer]

@Dennis Geese I found there was an additional bounce record in our system:

550: 550 5.1.1 ...@... Recipient address rejected: ... in virtual mailbox table

I have cleared this from our side.  So it should not permit new messages to go out again.  However if this keeps happening, you might need to reach out to your mail administrator to better understand why this keeps happening.

[Gowtham]

@Andy Heinzer  facing same kind of issue. Kindly help me out form the issue. 

[Andy Heinzer]

@Gowtham I removed your email address from a block list.

[Sébastien Raickman]

Hi, I also have trouble receiving emails.  I have checked the whole suggestion list and everything is ok.  Could you please check this issue?  Many thanks.

[Sébastien Raickman]

This has been solved, thanks.

[Dakshata Pednekar]

Hi @Daniel Eads

I am also encountering the same issue of not able to receive email notification, can you please help me out here.

Thank you for the support.

---

[Daniel Eads]

Hi @Dakshata Pednekar , welcome to the Community!

Looks like you should be all set for this potential issue - your email address is not on the suppression list. If you're not receiving some emails that it seems like you should, have a site admin check the project/product configuration to ensure you've got product access and are listed on a notification scheme. In Jira, they can use the notification helper to verify if you'll get an email for certain actions.

Cheers,
Daniel

[Ann Rodrigues]

Hi @Daniel Eads 

I am encountering a similar issue of not being able to receive email notifications from the Jira mail server, can you please help me out here, my email id is <removed by Atlassian Support>

Thank you for the support.

[Daniel Eads]

Hi @Ann Rodrigues , welcome to the Community!

I've cleared the issue for your email address, as mentioned on another reply.

Cheers,
Daniel

[Ann Rodrigues]

Thank you for your support @Daniel Eads 

[akshay_patil]

hey @Daniel Eads 

could you do the same for the below team members, this also does not getting any notification on mail from the Jira mail server

Thanks for the support  and fix 

[Daniel Eads]

Cleared for your teammates as well. I am editing the posts here to remove the email addresses (since Community is public). Cheers!

[akshay_patil]

Hey @Daniel Eads  I am also not getting any mails from Jira mail server from past 15-20 days

could you clear my email from blocked list as you did earlier

[Daniel Eads]

@akshay_patil I've cleared your email address from the list, new emails should start flowing. Cheers!

[akshay_patil]

@Daniel Eads  Mine issue resolve could you do the same for below team members, this also not getting any notification on mail from jira mail server

Thanks for the support  and fix 

[Daniel Eads]

These email addresses have been fixed, via another post on this thread.

[Andrew Litvak]

@Daniel Eads I'm also experiencing the issue and was hoping you could clear any blocks on my email address.  Thanks!

[Daniel Eads]

@Andrew Litvak welcome to the Community and apologies for delayed response over the holidays. I see a site admin at your company was able to open a support case and get the issue resolved last week. Our logs are showing successful delivery for your email address now. Cheers!

[Gowtham]

Hi @Daniel Eads 

me and my teammate (email removed by Atlassian Support)  also encountering the same issue of not able to receive email notification, can you please help me out here.

[Daniel Eads]

@Gowtham , welcome to the Community!

I have cleared this error for you and your teammate. Google's mail servers had previously responded with this error:

550: 550-5.1.1 The email account that you tried to reach does not exist.

This often happens when someone new is joining a company or domain, and the invitation to Atlassian Cloud or a Trello board is sent before the mailbox is ready to receive mail.

Notifications should start flowing, but if you have any invitations to products or Bitbucket repos, the invitations will need to be re-sent.

Cheers,
Daniel

[Gowtham]

@Daniel Eads  The issue is back not able to receive email notification, can you please help me out here.

[Michael Arun Padamutham]

@Daniel Eads One of my colleagues seems to in the suppression list as well. I created a Jira account for him before our company created his email. This should have been the problem. The user is Kenton, and he didn't receive an invitation email yet.

@Andy Heinzer 

Can you please grant him access?

Many Thanks!

[Andy Heinzer]

@Michael Arun Padamutham I found there was an entry that matched that information:

554: 554 5.7.1 ...@... Recipient address rejected: Invalid-Recipient.

2022-03-29T20:10:31+00:00

I have removed this from the suppression list.

[Dean Mento]

@Jim Oliver 

I'm also recently running into this issue of non-receipt of Atlassian email notifications. I have check my junk email and am watching the sites where docs are uploaded. Could you please take a look at my account and see what may be wrong? Thanks!

[Daniel Eads]

Hi @Dean Mento , welcome to the Community!

I've unblocked emails to your address. Notifications should start flowing in again.

Cheers,
Daniel

[Laken Litton]

@Daniel Eads Can you also assist with <Email removed by Atlassian Support>? She is also not receiving any email notifications.

[Daniel Eads]

Hi @Laken Litton , I've cleared out the issue for the email address you mentioned also. If you have been trying to send invitations, they will need to be resent by clicking "Resend" in the admin interface. Otherwise, regular notifications should start delivering normally. Cheers!

[eb]

Dear @Daniel Eads can you pleas get a look here: https://community.atlassian.com/t5/Jira-Service-Management/Only-one-customer-never-receive-notification/qaq-p/1875968?utm_campaign=mentions_answer&utm_content=post&utm_medium=email&utm_source=atlcomm

it seems it is related a little bit and as you already investigate you can maybe quickly check email bounce  

this avoid me going forward of configuration JSM before opt in paid plan 

[Daniel Eads]

Hi @eb ,

Thanks for the ping - I am taking a look and answering on your question. See you over there!

[Khaled Alrimawi]

Hi @Daniel Eads 

The same issue happened with me for 3 weeks and still have not received any email. can you help here, please?

Thanks

Rimawi

[Daniel Eads]

Hi @Khaled Alrimawi , welcome to the Community!

According to our mail logs, deliveries from Confluence and Jira have been going through to your email address. The embedded images also have hits as recently as yesterday (indicating the emails were able to be opened). Is it possible you've used a different email account to comment here on Community than the email address you're having notification trouble with?

Thanks,
Daniel | Atlassian Support

[Khaled Alrimawi]

Thanks @Daniel Eads for your welcoming and your reply!

Am receiving emails from Confluence but for 3 weeks I didn't receive any email from Jira. Am using the same email account and I checked all the settings on Jira and nothing is wrong :(.

Any Advice to do?

[Daniel Eads]

@Khaled Alrimawi our logs indicate successful delivery of emails from Jira, but I do see that only Confluence ones have been opened. I would suggest having a G Suite / Gmail administrator use the Email Log Search function to see if the Jira emails have gotten quarantined somewhere in your G Suite organization (Google accepted the delivery of the emails from our mail service, so they should be "there" somewhere). Here are a couple recent message IDs and timestamps from deliveries that they can use to search (note that I removed the domain, which you should be able to modify if they're searching based on the From: field)

Timestamp: 2021-11-17T13:49:09.000Z
Message ID: 618b54089561d9b65e0d
From: jira@<your-site>.atlassian.net

Timestamp: 2021-11-17T12:11:33.000Z
Message ID: 618c74f194612a988f84
From: jira@<your-site>.atlassian.net

Timestamp: 2021-11-17T11:46:25.000Z
Message ID: 618c91eb94612728de59
From: jira@<your-site>.atlassian.net

Hope that helps! If you're still stuck, I would suggest having your site admin open a support case to get additional mail logs and assistance.

[Khaled Alrimawi]

Thanks @Daniel Eads you are right and it's working with me now :D 

[Nicolas Repond]

Hello @Daniel Eads , I  seem to also not recieve any notification of any kind regarding soon due or overdue items or any commentary regarding changes to cards etc. I have set all notifications and instant emails, checked my spam etc, but still nothing appears. 

It is also odd that there are only two old notifications visible under the bell icon...despite quite some things happening since those events. The activity on the other hand seems to be tracked. 

Perhaps the above fix also applies to me? Thanks in advance for looking into this. Best. Nic

[Daniel Eads]

Hi @Nicolas Repond ,

The account you've used to comment here on Community with doesn't show the problem noted for other folks in the thread. Looks like the emails Trello is sending you are being delivered successfully, but maybe it's not sending emails for things you're expecting it to.

I would suggest going through the troubleshooting steps listed on Notifications are not working to see if any configuration changes on your Trello board will get the emails flowing again.

Cheers,
Daniel | Atlassian Support

[Sven van den Ham]

Hello @Daniel Eads

My email address seems to be having the same issue.
pls can you help?

Kind regards,

Sven van den Ham,

<email address removed by Atlassian Support>

[Daniel Eads]

Hi @Sven van den Ham , welcome to the Community!

I see a successful delivery to the email address you noted in our mail logs, at this timestamp (in UTC). As I see a Proofpoint server in front of your organization, I've included the mail record so an email administrator can search for the message as well:

• 2021-10-04T09:55:17.000Z     615281cf5a612852d89b

My suggestion would be having a mail administrator check for delivery of that message ID and see if it got caught somewhere between your Proofpoint server and your inbox. Atlassian uses the following IP addresses for outgoing email, which can be added to a safelist or allowlist to ensure smoother delivery:

167.89.0.0/17, 192.174.80.0/20, 147.253.208.0/20, 168.245.0.0/17, 34.211.27.137, 34.211.27.236, 34.213.22.229, 34.249.70.175, 34.251.56.38, 34.252.236.245, 52.51.22.205, 54.187.228.111, 34.209.119.136, 34.211.27.82, 34.212.5.76, 34.253.110.0, 34.253.57.155, 35.167.157.209, 35.167.7.36, 52.19.227.102, 52.24.176.31, 54.72.208.111, 54.72.24.111, 54.77.2.231

Cheers,
Daniel | Atlassian Support

[Sven van den Ham]

Hello @Daniel Eads ,

Can you give me the domain from where the emails will be send? 

Kind regards,

Sven