Hi,
We have a requirement to have 2 threads of communication on 1 ticket type - so effectively 2 customers that don't interact. Is this possible at all other than through sub-tasks?
It's the same as this query, but it doesn't have an answer - https://community.atlassian.com/t5/Jira-questions/Incident-management-with-multiple-customers-how-to-separate/qaq-p/1029641
Thanks
Emma
This is not possible. You would need two reporters to keep communication separate. Consider creating a clone or linked issue and change the reporter.
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