So our situation is that we have 100+ customers and in the current setup we create a parent incident ticket and then sub-tickets for each customer to keep communication per customer.
Is there a way to somehow keep communication separate but without creating sub-tickets?
Im thinking like comments threads. But the plugins I found doesn't seem to support the separate communication part.
Any idea how this can be solved?
Would be nice to keep the incident to one ticket only without subtickets.
Service Desk or not the problem is the 2 way communication. Statuspage is only one way communication.
Sending out an notification when an incident has been created is easy, but the problem is to handle all the responses. To continue communicate with the customers I need to seperate the responses somehow. If I answer by making a comment then all customers will be notified.
Remember that time you realized it was possible to refresh your Jira data in Google sheets with just one click? What if we told you that you can now get the latest data with no clicks at all?! Zero! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events