So our situation is that we have 100+ customers and in the current setup we create a parent incident ticket and then sub-tickets for each customer to keep communication per customer.
Is there a way to somehow keep communication separate but without creating sub-tickets?
Im thinking like comments threads. But the plugins I found doesn't seem to support the separate communication part.
Any idea how this can be solved?
Would be nice to keep the incident to one ticket only without subtickets.
Service Desk or not the problem is the 2 way communication. Statuspage is only one way communication.
Sending out an notification when an incident has been created is easy, but the problem is to handle all the responses. To continue communicate with the customers I need to seperate the responses somehow. If I answer by making a comment then all customers will be notified.
Hi everyone! My name’s Matt and I’m a product manager at Atlassian. I work in the navigation & findability space for all our Jira Cloud products. We’ve been working on trying to improve the exp...
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