Is there a possibility for a two - step verification for portal only users ( customers)??

[Vera Valshonok]

Hi!

Is there a possibility for a two - step verification for portal only users (customers)??

[David Freitez]

Hi @Vera Valshonok

Kindly refer to the community post: https://community.atlassian.com/t5/Jira-questions/Enable-2FA-on-customer-Portal/qaq-p/2128726

It is stated there that there is a feature request to Atlassian:

Provide the ability to configure 2FA for portal customers 

A suggested workaround on the comments states that the customer users can be converted to Atlassian accounts customers (KB talking about Atlassian account customers):

1. These are customers that you may provide more licensed access to in the future

2. These Customers are added to your Cloud Site like a Regular User but has no Product Access and then are granted Permissions to your Service Management Project(s)

3. These customers can use SAML Single Sign-on to authenticate by logging in at https://INSTANCE.atlassian.net/ (like your regular users)

4. If an Atlassian account Customer attempts to login through the Customer Portal, they'll be prompted to login through the Atlassian ID (https://id.atlassian.com) login

5. Atlassian account Customers can be created with User Provisioning 

As an Atlassian account, you can set up email authentication.

Hopefully this helps you answer your question or at least guide you in the right direction.

Regards,
David

[Rebekka Heilmann _viadee_]

Hello @Vera Valshonok 

currently, this is still a feature request: [JSDCLOUD-9042] Provide the ability to configure 2FA for portal customers - Create and track feature requests for Atlassian products.

Currently it is limited to actual Atlassian Accounts, that may be Customers on your portal as well though. MFA requires a subscription to Atlassian Access.

Refer to this question as well: Solved: Customer portal MFA