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Customer portal MFA

Vilas Singh Koka May 20, 2024

Hi,

We have a customer who want's MFA to be enabled for customer portal.

Is this possible? if so please can I be pointed to the right documentation.

Also let me know is it possible with out any addons. 

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Joseph Chung Yin
Community Leader
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May 20, 2024

@Vilas Singh Koka -

Welcome to the community.  For Multi-Factors Auth, you will need to have Atlassian Access (separate subscription) for your site where you can use your own IDP to control who has access to your site.

https://support.atlassian.com/security-and-access-policies/docs/understand-atlassian-access/

However, you can setup your JSM project customer permissions setup to control visibility of the JSM project - meaning if it is set to "Restricted", then he/she must be added manually by the project admins to the project in question.  From the Help Center portal UI, he/she will not see the project being listed at all to engage with issue submission process.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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