Enable 2FA on customer Portal

Russell Wagenaar September 7, 2022

Hi, we have enabled 2FA on Jira Cloud itself, however this setting does not carry over to the customer Portal. How or where do I enable this for the Portal.

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Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 8, 2022

Hello @Russell Wagenaar

Thank you for reaching out.

As explained by Angelica in this post it’s not possible to enforce 2FA for customer portal accounts. We have a feature request created to consider this possibility in the future:

Provide the ability to configure 2FA for portal customers 

Please, click on vote and watch the ticket above to receive updates from our product managers.

Let us know if you have any questions.

0 votes
Eric Bergeron June 14, 2023

To alleviate this issue, because non-MFA enabled accounts was not an option for us, we found the following to get around the problem: 

We migrate all our Portal-Only Accounts to an Atlassian Account (option available in the context menu). To keep them free, we do not attribute them any product. 

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