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Enable 2FA on customer Portal

Enable 2FA on customer Portal

Hi, we have enabled 2FA on Jira Cloud itself, however this setting does not carry over to the customer Portal. How or where do I enable this for the Portal.

2 answers

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1 vote

Answer accepted

Hello @Russell Wagenaar

Thank you for reaching out.

As explained by Angelica in this post, it’s not possible to enforce 2FA for customer portal accounts. We have a feature request created to consider this possibility in the future:

Provide the ability to configure 2FA for portal customers

Please, click on vote and watch the ticket above to receive updates from our product managers.

Let us know if you have any questions.

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0 votes

To alleviate this issue, because non-MFA enabled accounts was not an option for us, we found the following to get around the problem:

We migrate all our Portal-Only Accounts to an Atlassian Account (option available in the context menu). To keep them free, we do not attribute them any product.

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Enable 2FA on customer Portal