This question is in reference to Atlassian Documentation: Configuring JIRA Service Desk approvals
Pretty simple thing really, I want my customer to be able to approve or decline the work on the work we have done for his or her request and with a decision transition the request either back or forward in the workflow.
My problem is that I can't find the Reporter/Customer in the "Get approvers from".
Please let me know how this is done.
Try using JIRA Misc. Workflow Extensions app, works in both Cloud and Server.
In the Post-Function of the Transition you'd like to update, add a "Copy value from field to field" Function. You can choose to copy the value found in "Reporter" to Approvals.
Please note though, the Approvals field can be strict with regards to the values that get copied into it.
This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...
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