Custom request types for specify users


I,m new to JSD

I want to know if in the user portal I can configure that a group of users can open a specific request type, without other users being able to see the same type of request, but having access to other types of requests.
Customers (Industry - A), through the customer portal, can open a "Create new user" request type.
However, for the Customer (Industry - B) this type of request will not be shown on this same customer portal. But it will have the specific types of that Industry.

Could I explain? :)


And if you have another way of doing it, if possible.

thank you

1 answer

Hi @danilo gomes,

This is not possible out of the box. There is an open request for this functionality that you can follow here (JSDSERVER-195) or here (JSDCLOUD-195).

Or you could consider the add-on extension for JIRA Service Desk if you're on a Server instance, which does offer this functionality.

See also these related questions:


Hi @Walter Buggenhout [ACA IT]


This is sad.

I will follow this request.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,806 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot