Custom request types for specify users

hi,

I,m new to JSD

I want to know if in the user portal I can configure that a group of users can open a specific request type, without other users being able to see the same type of request, but having access to other types of requests.
Ex.
Customers (Industry - A), through the customer portal, can open a "Create new user" request type.
However, for the Customer (Industry - B) this type of request will not be shown on this same customer portal. But it will have the specific types of that Industry.

Could I explain? :)

 

And if you have another way of doing it, if possible.

thank you

1 answer

Hi @danilo gomes,

This is not possible out of the box. There is an open request for this functionality that you can follow here (JSDSERVER-195) or here (JSDCLOUD-195).

Or you could consider the add-on extension for JIRA Service Desk if you're on a Server instance, which does offer this functionality.

See also these related questions:

https://community.atlassian.com/t5/JIRA-Service-Desk-questions/Restrict-request-type-for-customers/qaq-p/595150

 

Hi @Walter Buggenhout [ACA IT]

 

This is sad.

I will follow this request.

thanks

 

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