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Can you link 2 Jira Cloud Instances?

We have acquired a company who also uses Jira Cloud Premium.  Over time, we plan to migrate some of the projects in their instance to our larger instance.  In the short term is it possible to link issues from their instance into our instance?

3 answers

2 accepted

1 vote
Answer accepted

As an update to this question...

It should now be possible to application link multiple instances together, and then link to Issues cross-instance.

To do this you'll need to be a Jira Admin on both instances - and then...

  1. Go to Jira Settings > Products in the source instance
  2. Select Application Links from the left-hand menu
  3. Copy/Paste the URL for the destination instance
  4. Press Create new link, and follow the instructions

^ Once this is complete, when using linked issues, it should give you the option to choose which instance the Issue is in - local, or otherwise.

Ste

This worked perfectly!

As I'm navigating the testing process for migrating my server instance to cloud I ran across this thread. I linked a project in my sandbox with a project in my cloud instance. 

When you setup the App Link in the Cloud instance (great instructions btw), you only need to enter the base URL for each instance. It does warn you that some of your integrations may not work. 

You have to authenticate in both directions in order to see the published links. 

Then you can jump between projects seamlessly. 

@Stephen Wright _Elabor8_ 

Is it necessary for both sites/instances to be on premium level?
I would like to connect standard Jira site with premium jira site.

Hi @Sokratis Kontos 

You should be fine, there's no need for their to be plan alignment between the two instances :)

Ste

Like Sokratis Kontos likes this
0 votes
Answer accepted
Kevin Johnson Community Leader Apr 22, 2021

Hi @Alex Hadden-Boyd

This is what I found, As a Jira administrator, you can activate issue linking to let your team create links between relevant issues across all Jira applications on your site. Here's the documentation for your reference: https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-linking/ 

Cheers,

Kevin.

I don't think that is what I need.  I have two different Jira Cloud instances and I want to be able to link between them.  I'm an admin on both instances.

Like elizabeth_jones likes this
Kevin Johnson Community Leader Apr 23, 2021

The documentation that states 

To Link an issue on another Jira site

 

You can't do this in the new issue view just yet. Click the issue key to go to the full-page view (if you're not already there) then click through to the old issue view at the top-right to complete this process.

Your Jira administrator will first need to configure fully reciprocal application links between your two Jira sites. To create a link to another Jira site: 

 

  1. Open the issue that you want to link to. 
  2. Click more (•••) > Link > Jira Issue.
  3. Choose the relevant Jira site and the type of issue link.
  4. Enter the issue key or search for the issues you want to link. Note that you can link to any issue that you have access to on the other Jira site. 
  5. Check the Create reciprocal link option to create a link back to the original issue from the issues you just selected. issue. For example, if you create a "blocks" link type to issue ABC-123, the reciprocal link generated on ABC-123 will be an "is blocked by" link type back to your original issue.
  6. Add a comment to describe why you are linking these issues and click Link.

Doc: https://support.atlassian.com/jira-core-cloud/docs/link-an-issue/ 

Kevin Johnson Community Leader Jun 01, 2021

Hi @Alex Hadden-Boyd ,

Kindly accept the answer if you find the solution provided was useful.

-Kevin.

elizabeth_jones Community Leader Nov 23, 2021

This does not appear to work for 2 cloud instances @Kevin Johnson 

Are there any risks?
Is it works only through links?

Hi @YARON LEVY 

It depends what you're classifying as a risk - is there a question or concern you're thinking about?

In terms of other options, there are Apps you could consider if you're looking to sync two instances - for example:

Or, search for other options on the Marketplace :)

Ste

Like # people like this

Thank you Stephn,

Do app links and webhooks require the same (service) account in each application?

Hi @YARON LEVY

This is Majid @ Exalate. 

In order to fully synchronize 2 Jira instances bidirectionally, you can utilize Exalate. The app provides you fully customizable synchronization which can be customized to a very granular level. 

Please feel free to book a customized demo if you would like to see the product in action. 

Thanks

Majid

Like Manoosh Majdzadeh likes this

@YARON LEVY hi. If you're looking for a way to easily connect the two Jira instances and keep them synced in real-time, check out ZIgiOps. It can easily connect the two bi-directionally and help you transfer (and sync) various data/fields. It can be customized to fit multiple use cases. Feel free to check it out and if you want to see it in action (and how it can help you resolve), you can book a demo

Regards, Diana (ZigiWave team)

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