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Automation rule possibilitiy

Nikola Perisic
Nikola Perisic
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May 27, 2024

Hello,

Can the automation rule be created for this scenario: Customer 1 raises a ticket, but gets sick so their work gets shifted to their colleague 2. That colleague 2 answers to an email with the ticket key  in the mail’s subject. Now, we would like that in a case like this, colleague 2 automatically gets added as a request participant to the ticket. Is this possible?

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