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Automatically clone an issue from a service desk to a certain software project on creation

Quint Kekessy
Quint Kekessy
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March 30, 2018

Hi,

Currently we have a service desk for each client and when new issues are created by the client we clone and move these manually to a certain software project. Since the current process is quite time consuming and inefficient I was wondering if there is a way to automate/improve this process within JIRA Cloud. We would like to clone the issue on creation. Any suggestions on how to implement this?

Thanks in advance!

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jairo cabello
jairo cabello April 10, 2018

Hey Quint

I can't really say this is a "solution", but I know that with the addon Scriptrunner this can be achieve.

 

Maybe take a look to it and se if it will solve your issues.

 

Regards!

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Quint Kekessy
Quint Kekessy
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April 3, 2018

No-one able to help me? Or is this simply not possible within JIRA

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