Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Stop Notification if action taken by a certain user


I've recently set up some automation rules on my projects. Some of those rules add comments to the issues, so I created a new account "Jira Automation" and use this account for commenting.

Is there a way to disable notifications for any actions taken by the Jira Automation user?

2 answers

2 accepted

0 votes
Answer accepted

Hi @Krzysztof Kiser 

I don't think that's possible. 

0 votes
Answer accepted

Hello @Krzysztof Kiser ,

To remove a user from the notifications you need to set up the notification scheme in a way that the user is not directly set to receive a notifications.

But as mentioned by @Prince Nyeche , its not currently possible to directly remove a single user without managing the entire scheme.  but we do have the following Feature request in place for Cloud and server respectively to add this functionality in place, make sure to add a vote to help us track interest for prioritization as covered int he Implementation of New Features Policy :


Hi Earl,

Though this answer has been accepted, I'm not clear it addresses the question. As I read this, the request is to prevent comments made by the Automation User from triggering a notification. 

The "noise" from automation isn't just limited to this, it's also on state transitions etc. For example, despite setting the notification scheme on a transition from resolved > closed to be Empty as per I still get a notification that the issue has been modified by automation from jira based on the Issue changed notification.

The feature requests you've listed seem to be about omitting people from notification type, what I (and I think the OP) wanted was to stop a specific user triggering notifications at all.

I haven't found a solution for this - is there a feature request for this?



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

🏊‍♀️ Atlympic Event: Trello

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

87 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you