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Disable emails from Automation for JIRA

When an automation succeeds, I receive an email from Automation for JIRA about what was updated in the ticket.  Is there a way to disable this email functionality?



3 answers

1 accepted

6 votes
Answer accepted
edwin vasquez Community Leader Dec 17, 2019

Hello David, 

you would need to go into the automation rule and edit it.

automation for Jira emails.png

Hi Edwin,

Thanks for the reply!  Here is what I see when look at the rule:

Rule.JPGI don't see that notifications check box.




Like # people like this

Oh wait.  Nevermind.  I was looking at the wrong rule......jesus...



edwin vasquez Community Leader Dec 17, 2019

Awesome! Glad, we could figure this out. Please mark this as answered if it resolved. your issue. Have a great day!

@David Anthony I'm seeing the same screen as you were above (transition screen).  How do you get to the Edit Screen?  Thanks.

edwin vasquez Community Leader Jul 27, 2020

@Boss  you have to make sure you have an "Edit issue" action in your automation before you can go into that screen.

Like Tony.Stecca likes this

@edwin vasquez I added an edit action and still received a notification. 

For some quick background, I'm using automation to transition an issue to the "selected for development" status when an issue is being created.  I have a simple checkbox custom field to trigger this on issue creation.  So I don't really have a need for an edit component in my automation, however, I added one at the end of my automation and unchecked the email notification checkbox in the edit component as discussed above. 

Note: I started to get a failure notification since I wasn't editing any field.  So I had it edit dummy field and stopped getting the failure notifications,

Although, after doing this I still received a notification that the issue had transitioned to a new state.  So I realized that if I were to turn off notifications for issues I'm watching or I'm the reporter of (here /secure/ViewPersonalSettings.jspa#emailpreferences) then I don't get the notification.  However, that is a global setting and will apply to ALL issues rather than just the ones that the automation runs on.  I obviously don't want to set that setting. 

I think I'm getting this "transition" notification b/c I'm not the actor of the issue.  And it doesn't appear there is a way to change that. So I'm thinking I'm stuck, however, it sounds like others have solved this.  So if you have any thoughts I'd really appreciate it.  

Like Dmitry Shostko likes this

@Mark Winston I have the same issue, I'm using automation to trigger status transitions, I don't want to turn off the notification where these same status transitions are manual just where they're automated and going to spam people.

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Hey guys, 

Any suggestions in this case?

I have an automation that adds a label in a ticket, every time that a customer comment is added. (actor is: "")
I removed the automation notifications, but I still get bell/email notifications from Atlassian since that event is an "Issue Updated" one.

Is there any way that you can think of, that I can block all notifications from, when it updates the tickets with that label?

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The accepted answer here solved it for me:


"Under Rule details, I simply changed the Actor from 'Automation for Jira' to 'User who triggered the event'."

I checked this option, I dont get emails but it didn't disable the notifications to the Desktop Application. Does anyone know if I can disable it as well?

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1 vote
edwin vasquez Community Leader Dec 19, 2019

Please mark this as answered if it resolved your issue. Have a great day! 🙂

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