Disable emails from Automation for JIRA

[David Anthony]

When an automation succeeds, I receive an email from Automation for JIRA about what was updated in the ticket.  Is there a way to disable this email functionality?

Thanks!

[edwin vasquez · Accepted solution]

Hello David, 

you would need to go into the automation rule and edit it.

[David Anthony]

Hi Edwin,

Thanks for the reply!  Here is what I see when look at the rule:

I don't see that notifications check box.

Thanks,

Dave

[David Anthony]

Oh wait.  Nevermind.  I was looking at the wrong rule......jesus...

Thanks!!!

[edwin vasquez]

Awesome! Glad, we could figure this out. Please mark this as answered if it resolved. your issue. Have a great day!

[Boss]

@David Anthony I'm seeing the same screen as you were above (transition screen).  How do you get to the Edit Screen?  Thanks.

[edwin vasquez]

@Boss  you have to make sure you have an "Edit issue" action in your automation before you can go into that screen.

[Mark Winston]

@edwin vasquez I added an edit action and still received a notification. 

For some quick background, I'm using automation to transition an issue to the "selected for development" status when an issue is being created.  I have a simple checkbox custom field to trigger this on issue creation.  So I don't really have a need for an edit component in my automation, however, I added one at the end of my automation and unchecked the email notification checkbox in the edit component as discussed above. 

Note: I started to get a failure notification since I wasn't editing any field.  So I had it edit dummy field and stopped getting the failure notifications,

Although, after doing this I still received a notification that the issue had transitioned to a new state.  So I realized that if I were to turn off notifications for issues I'm watching or I'm the reporter of (here /secure/ViewPersonalSettings.jspa#emailpreferences) then I don't get the notification.  However, that is a global setting and will apply to ALL issues rather than just the ones that the automation runs on.  I obviously don't want to set that setting. 

I think I'm getting this "transition" notification b/c I'm not the actor of the issue.  And it doesn't appear there is a way to change that. So I'm thinking I'm stuck, however, it sounds like others have solved this.  So if you have any thoughts I'd really appreciate it.  

[Daniel Lowe]

@Mark Winston I have the same issue, I'm using automation to trigger status transitions, I don't want to turn off the notification where these same status transitions are manual just where they're automated and going to spam people.

[Theodoros Karipidis]

Hey guys, 

Any suggestions in this case?

I have an automation that adds a label in a ticket, every time that a customer comment is added. (actor is: "jira.bot")
I removed the automation notifications, but I still get bell/email notifications from Atlassian since that event is an "Issue Updated" one.

Is there any way that you can think of, that I can block all notifications from jira.bot, when it updates the tickets with that label?

[Vincent]

The accepted answer here solved it for me: 
https://community.atlassian.com/t5/Automation-questions/How-do-I-stop-Jira-email-notifications-from-sending-when-Jira/qaq-p/1667327

"Under Rule details, I simply changed the Actor from 'Automation for Jira' to 'User who triggered the event'."

[Nofar Ben Kereth]

I checked this option, I dont get emails but it didn't disable the notifications to the Desktop Application. Does anyone know if I can disable it as well?

[Sean Kubin]

Seems to be an open request https://jira.atlassian.com/browse/JRACLOUD-74321

[edwin vasquez]

Please mark this as answered if it resolved your issue. Have a great day! 🙂

[Tony Bathich]

It's tricky to find, thanks Edwin for sharing!

[edwin vasquez]

Glad this helped you!