Sometimes, it’s desired to disable notifications when an issue is transitioned to a specific status. Jira doesn’t have any built-in tool to do this, however, you can easily accomplish by creating a custom notification event and editing your transition post-functions.
First, you need to create the custom notification event. To do this, follow the steps below:
go to your Jira Settings > System
click on (advanced) Events
add a new event
name: Disable notification
description: This event doesn’t send any notifications
template: Generic event
Now, you are safe to proceed with your workflow edition.
For this step, we’re going to associate our newly created notification event:
go to your Project Settings > Workflows
click on the pencil (edit) icon in the respective workflow
click on the text mode, then in the transition that you want to disable the notifications
select the post-functions tab
click on the pencil icon in the Fire a Generic Event post-function
change the event to the newly created event (in our case, Disable notification)
update and publish the workflow
Done! Now, when issues are transitioned using that transition, they’ll not fire any email notifications for your agents.
Rodrigo BaldassoAtlassian Team
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