Community resources
Community resources
Community resources
Jira Service Management
-
We're a open source provider and use JIRA and use a free license for JIRA: Powered by a free Atlassian JIRA open source license for Snep Livre. Try JIRA - bug tracking software for your team. I ins...
-
Dear Atlassian Group, I am currently evaluating "JIRA Service Desk". I could not see the tickets in "Customer Portal" of ServiceDesk which was created in usual way and was not created by "JIRA Ser...
- Question
- jira-service-desk
- service
-
How can users email issues to my Service Desk?
- Question
- jira-service-desk
-
We are interested in Service Desk but we are unsure if we need to get licenses for everyone in the company or just for the helpdesk staff. Please can someone clarify. Thanks
- Question
- jira-service-desk
-
Dear all, We are in the process of evaluating Confluence Questions and JIRA Service Desk. We have set up a service desk with a Confluence knowledge base. Now, when users search through this knowle...
-
It looks like a new User Management for OnDemand Jira is different. My main issue is that I am no longer able to access it. I am logged into Jira, Click the user management link, and then I am prom...
-
How to allow anonymous users to create bugs without log in ?
-
Hi I'm looking for a way to display total time spent on each project, across all projects. So the report would provide the name of each project, and the total time logged for each project - which wo...
-
hi, i want to prevent some users from modifying the assignee, where i can do that? i searched but all i found that i can stop him from assigning or i can let him assigne. but what i want to do i...
- Question
- jira-service-desk
-
Dear Team! Can you provide some information about how I can set Public mode only for Jira Service Desk, but not for all Jira. Or maybe is there some way to show for Service Desk customers only c...
- Question
- jira-service-desk
-
set SLA's in weeks and days
- Question
- jira-service-desk
- sla
-
http://prntscr.com/2rh14n What is that, and how i can fix it ?!
-
Do Service Desk Customer Portal Users (i.e. customers) require a paid licence? or do they not count towards licence usage?
636 views 1 0 Deleted user February 10, 2014- Question
- customer-portal
- service
-
I'm a newbie to the world of Jira and Service Desk, so please excuse my ignorance. I'm trying to delete (or rename) the default "General" group from the Customer Portal. I'd prefer to have a group ...
-
Hello - Is there any way to stop service desk from sending a email every time the status changes? It doesnt seem as though it's really connected to the notification scheme. For example when I dele...
- Question
- jira-service-desk
- service
-
dear, i need help with this , im using JIRA service desk and when ever im trying to attache file im getting this message "File name cannot contain the character '\'". but there is no '\' in the fi...
- Question
- jira-service-desk
-
Plugin : JIRA Drag and Drop Attachment Plugin JIRA Version : 6.1.3 Specific menu doesn't work after dnd-atthachment plugin update. (to version 3.1) Below are four ways to attach a file @jir...
- Question
- app
- jira-service-desk
-
We are currently Auto Transition Listener to transition an issue from "Waiting for Customer" to "Under Investigation". This seems to be working fine. We are also using JIRA Service Desk's SLA funct...
- Question
- jira-service-desk
-
I'm trying to calculate the average response time for a JIRA Service Desk SLA via JQL REST API. I see the following column/value pairs that seem to be what I'm looking for, is there a way to transla...
- Question
- jira-service-desk
-
Is it possible to duplicate a Service Desk customer portal? I have a number of clients I'm setting up Service Desk for and have a customer portal set up for a test client at present. However settin...
-
Hi Mates, I am new to JIRA. I need all your help to automate the process. we are copying csv files from emails to Unix server (where JIRA is running) Then opening the JIRA console and external ...
- Question
- jira-service-desk
-
Hi, there- My team moves code to production very slowly & typically after a sprint has ended. I'd like to see a burndown chart that encompasses various statuses before the ticket is moved to Res...
- Question
- jira-service-desk
-
I'm confused by the way Service Desk is displaying time for SLA timers, but I don't know if it's caused by our server vs client timezones. Client enters an issue at 11:09 AM (PST) Jira server use...
- Question
- jira-service-desk
-
We are very interested in Jira Service Desk, but it looks like a fundamental architecture mistake has been made - namely, that there is a 1:1 correspondance between a service desk and a jira project....
- Question
- jira-service-desk
-
We are switching over to a new domain. Our email is hosted by Google. We have single sign on through google single sign-on. When we switch over to the new domain on google side, single sign on breaks...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 14 | |
| 13 | |
| 12 | |
| 11 | |
| 11 | |
| 11 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 4 hours ago | ||
| 9 hours ago | ||
| 9 hours ago | ||
| 11 hours ago |
- FAQ
- Community Guidelines
- About
- Privacy policy
- Notice at Collection
- Terms of use
- © 2024 Atlassian