Your way to a fully connected IT service desk with Jira Service Management and Microsoft 365

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Hi there Atlassian Community,

at yasoon we spent some time researching about current ITSM challenges. We concluded our thoughts in the so called ITSM Workbook - yasoon 

Gone are the days where employees relied on scattered communication like phone calls, emails or walk-up help desks to get a response to their service requests. Internal clients are heavy users of Office tools like Microsoft Teams and expect real-time internal communication.

Let’s find out how to shape the future of a hybrid ITSM working environment. Here you can learn how your company’s IT service desk can perform better with Jira Service Management and Microsoft 365. 

Happy reading, I hope you like it ☺

[Ulrich Kuhnhardt _IzymesCo_]

Thanks for sharing the workbook, great insights!

[Britta Neugebauer [yasoon]]

Thank you @Ulrich Kuhnhardt _IzymesCo_ , glad you like it!