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Your way to a fully connected IT service desk with Jira Service Management and Microsoft 365

Hi there Atlassian Community,

at yasoon we spent some time researching about current ITSM challenges. We concluded our thoughts in the so called ITSM Workbook - yasoon 

Gone are the days where employees relied on scattered communication like phone calls, emails or walk-up help desks to get a response to their service requests. Internal clients are heavy users of Office tools like Microsoft Teams and expect real-time internal communication.

Let’s find out how to shape the future of a hybrid ITSM working environment. Here you can learn how your company’s IT service desk can perform better with Jira Service Management and Microsoft 365. 

Happy reading, I hope you like it ☺


Thanks for sharing the workbook, great insights!


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