Service management superheroes, unite!

Hi Community,

We're kicking off JSM June by uniting our service management superheroes to put an end to bad service management. As a refresher, bad service management happens when dev, IT, and business teams work in silos, making it impossible to deliver great service experiences. It causes symptoms such as bloated budgets, irritable teammates, painful onboarding, and sluggish timelines, affecting you and your whole organization. 🙅🏻‍♀️

To stop bad service management in it’s tracks, we’re asking you to share what your service superhero team looks like in action!

Respond to one of the prompts listed below to receive the exclusive End Bad Service Management Community badge. Community members are welcome to respond to more than one prompt if they’re feeling extra creative!

Come up with a service superhero name for your team (examples: The Avengers, The Justice League, The Defenders, Guardians of the Galaxy, Teen Titans, Power Rangers)
Come up with an AI generated or self-illustrated depiction of your service superhero team
Come up with an AI generated or self-illustrated depiction of JSM as a superhero
Write a mini comic about your service superhero team using JSM to end bad service management
Write a song/poem/rap about your service superhero team using JSM to end bad service management

Don't forget:

Keep track of all JSM June activities and challenges here. ☀️
Commenting on three or more JSM June challenges will earn you the mega JSM June Community badge.
New to Jira Service Management? Learn more here.
Have a question about Jira Service Management? Drop your questions in our Ask Me Anything (AMA) post.

33 comments

Come up with a service superhero name for your team - what about team Techmarine?

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Giving me warhammer vibes

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IceBox team!

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"IceBox" word came to mind when thinking of a team name, why "IceBox" you are wondering? our team's storage/stage setup room is so cold you need all year round and at time of naming someone in our JSM team was referring to the room by "IceBox" instead of the room number.

Hope everyone has a wonderful 4th of July!

PS - love Shawn Doyle's team description.

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Come up with a service superhero name for your team

Sand Guardians, Guardians of the Sand

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Description: The Optimizors are a group of superheroes dedicated to streamlining processes, enhancing collaboration, and ensuring seamless IT operations. Each member brings their unique skills to tackle any challenge, making them the ultimate team for optimizing and safeguarding technological environments.

FlashFix: Master of incident detection and resolution, ensuring smooth operations.
DevMaster: Integrator of ITSM and DevOps, maintaining continuous service delivery.
Link: Enhancer of communication and collaboration, unifying teams.
Scale: Architect of scalability and customization, adapting systems to meet any demand.

Streamlined Incident Management: FlashFix

Alias: FlashFix

Backstory: Once a brilliant engineer working in a high-stakes tech company, Fiona Chase was known for her unparalleled ability to manage and resolve system incidents. One fateful night, while working on a groundbreaking project, a mysterious surge of energy from an experimental server infused her with extraordinary abilities. Fiona transformed into FlashFix, the superhero who can streamline incident management like no other.

Powers:

Incident Detection: Instantly senses and identifies issues across multiple systems.
Workflow Manipulation: Creates, customizes, and optimizes workflows on the fly.
Automation Control: Deploys automated bots to handle repetitive tasks.
Real-time Collaboration: Establishes instant communication links among team members.

Appearance: FlashFix wears a sleek, silver-blue suit with glowing circuits that pulse with energy. Her visor displays real-time data, allowing her to monitor and adjust workflows instantly. The suit’s design is aerodynamic, symbolizing her speed in resolving incidents.

Integrated ITSM Capabilities: DevMaster

Alias: DevMaster

Backstory: Derek Voss was a pioneer in integrating ITIL practices with modern DevOps techniques. During an experiment to merge these practices at a deeper level, a lab accident caused a fusion of advanced technology and Derek’s expertise, transforming him into DevMaster. With his newfound abilities, he dedicated himself to ensuring seamless IT service delivery and operations.

Powers:

ITIL Mastery: Full control over ITIL-based service management practices.
DevOps Integration: Seamlessly merges development and operations.
Service Delivery Control: Ensures continuous and smooth service delivery.
Multi-Environment Adaptation: Adapts to various IT environments and platforms.

Appearance: DevMaster’s suit is a blend of high-tech fabric and mechanical components, with a digital display showcasing real-time metrics. The suit is adaptive, changing its configuration based on the task at hand, symbolizing his ability to integrate and adapt.

Enhanced Collaboration: Link

Alias: Link

Backstory: Lila Knox, a communications expert, was experimenting with a revolutionary device to unify all forms of digital communication. When a powerful burst of energy from the device hit her, she gained extraordinary abilities to enhance collaboration among teams. Embracing her new identity as Link, Lila set out to bring harmony and efficiency to every team she encountered.

Powers:

Unified Communication: Links all communication forms into a coherent stream.
Visibility Enhancement: Provides shared visibility through holographic displays.
Empathy Boost: Enhances understanding and alignment among team members.
Conflict Resolution: Quickly identifies and resolves team conflicts.

Appearance: Link wears a sophisticated suit with integrated communication devices. The suit emits a calming blue light, and holographic projectors can display shared information, fostering collaboration. Her visor helps her read and manage multiple communication channels simultaneously.

Scalable and Customizable: Scale

Alias: Scale

Backstory: Sylvia Archer was a systems architect with a knack for designing scalable and customizable solutions. During a massive cyber attack, Sylvia was exposed to a unique energy field while trying to protect the infrastructure. This exposure granted her the ability to scale and customize systems with ease. Taking the name Scale, she now uses her powers to tailor solutions to fit any need and scale with growing demands.

Powers:

Infinite Scalability: Expands and scales systems effortlessly.
Customization Mastery: Tailors workflows, forms, and fields with precision.
Adaptive Structuring: Dynamically restructures systems to optimize performance.
Resource Allocation: Efficiently allocates resources across systems.

Appearance: Scale’s suit is modular, with components that can be reconfigured as needed. The suit features holographic interfaces for designing and scaling systems in real-time. Its sleek, adaptive design symbolizes her ability to grow and customize on demand.

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With some prompting in Gemini, we've got...

Team Name: The Ctrl-Alt-Elite

Team Members:

Ctrl: The strategist, the planner. Analyzes situations and devises solutions to bridge departmental divides.
Alt: The troubleshooter, the fixer. Solves technical issues that impede smooth workflows.
Elite: The communicator, the diplomat. Fosters collaboration and bridges communication gaps between teams.

Superpowers (Metaphorical):

Ctrl: Can see the big picture, identify inefficiencies, and develop comprehensive plans for integration.
Alt: Possesses a deep understanding of systems and can diagnose and solve complex technical problems.
Elite: Has exceptional communication skills and can break down technical jargon to foster understanding and collaboration.

Their Impact:

The Ctrl-Alt-Elite doesn't fight villains in the traditional sense. They fight against inefficiency, miscommunication, and technological roadblocks. They empower departments to work together, optimize workflows, and ultimately, make the organization run smoother.

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Screenshot 2024-06-03 at 7.53.20 PM.png

Thanks to Recraft.ai!

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This is dope @Amanda Barber

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That's awesome, @Amanda Barber !

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That's just awesome @Amanda Barber!

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Come up with a service superhero name for your team

The Justice Institute for Resourcefulness Alliance (JIRA)

This is gonna be interesting!

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Come up with a service superhero name for your team

Peas-as-a-service: it‘s all about peas

Designer 3.jpeg Designer 4.jpeg

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1. Team Name:

The Service Squadron

4. Mini Comic:

Panel 1: The Service Squadron is alerted to a citywide service outage caused by a malfunctioning server.

Panel 2: The team springs into action, utilizing JSM's Issue-Zapping power to quickly identify the root cause of the outage.

Panel 3: While the team works on the technical fix, JSM's Communication Clarity superpower ensures customers are kept informed and reassured.

Panel 4: With JSM's Automation Arsenal, the team swiftly deploys a temporary workaround to restore partial service.

Panel 5: The Service Squadron successfully resolves the server issue, restoring full service to the city.

Panel 6: The city celebrates the Service Squadron as heroes, grateful for their expertise and dedication to ending bad service management.

5. Song/Poem/Rap:

(Verse 1) In the realm of service, where chaos takes hold,
Arise the Service Squadron, brave and bold.
With JSM as their weapon, they fight the good fight,
Ending bad service management, day and night.

(Chorus) The Service Squadron, they're here to stay,
Banishing glitches, making service play.
With JSM's powers, they're unstoppable,
Ensuring service is always impeccable.

(Verse 2) Issues and outages, they can't withstand,
The Service Squadron's always on hand.
With JSM's Issue-Zapping, they solve the root cause,
Restoring service, without a pause.

(Chorus) ...

(Bridge) Communication gaps, they vanish in air,
With JSM's Clarity, customers can share.
Accurate updates, they're always in the know,
The Service Squadron's service, it surely will glow.

(Chorus) ...

(Outro) So if service issues start to arise,
Don't fret or worry, just call for the guys.
The Service Squadron, they'll answer the call,
With JSM in hand, they'll conquer it all.

Thanks to Gemini ;-)

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Come up with a service superhero name for your team

Jqerystice Service Mavericks

Team of dynamic and innovative individuals committed to revolutionising service management practices. With their unwavering dedication and forward-thinking approach, they aim to eradicate bad service management practices and drive positive change within their organization. This team proactively identifies areas for improvement, implements creative solutions, and leads by example, setting new standards of excellence in service delivery. Through their collaborative efforts and relentless pursuit of excellence, they strive to create a culture of exceptional service that exceeds expectations and delights customers at every touchpoint.

Team:

Jacklyn, the Agile Avenger: As the visionary leader, Jacklyn embraces the agile approach to service management, leading her team with flexibility, adaptability, and a relentless focus on delivering value to customers.
Quentin, the Ticket Titan: Quentin is the master of tackling tickets and solving complex issues with lightning speed and precision. With his keen eye for detail and problem-solving prowess, he's unstoppable when it comes to resolving customer concerns.
Elena, the User Experience Whisperer: Elena is the team's expert in enhancing the user experience and delighting customers at every touchpoint. With her intuitive understanding of user needs and preferences, she crafts seamless experiences that leave customers feeling satisfied and supported.

Together, they are unstoppable in their mission to eradicate bad service management practices and ensure a brighter future for their organization and its customers.

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Dall-E 3 depicting our team :)

Das Jira Service Management Team der viadee Unternehmensberatung bei der Arbeit + Superhelden + Comichaft_klein.png

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Come up with a service superhero name for your team

The JSM All Stars.

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Mine would be called Guardians of the Ether.

And their resemblance

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Come up with a service superhero name for your team:

A while ago our CTO decided that all the teams should have identities rather than being just Service Management, Digital, etc. and we agreed that we would use constellation names for each team so to reflect the importance of Service Management the team is now Canis Major (or the Big Dogs).

The Digital team chose Hydra so now every stand up starts with the obligatory Hail Hydra!

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Come up with a service superhero name for your team:
Keycode Crusaders!!

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Team Name: The Service Sentinels

Together, The Service Sentinels combine their unique talents and expertise to revolutionize service management. With their relentless dedication and dynamic teamwork, they are the ultimate force against bad service management.

Team Members:

Helena "Fix-It" Ford
- Role: The Strategist
- Specialty: Process Optimization
- Bio: Helena is a master of strategy and efficiency, known for her ability to pinpoint service management flaws and streamline operations. Her analytical mind and problem-solving prowess make her the go-to expert for developing robust, effective service processes.
Maya "Codebreaker" Chen
- Role: The Tech Guru
- Specialty: Service Management
- Bio: Maya is a tech wizard with a knack for integrating cutting-edge technology into service solutions. Her deep understanding of service management systems ensures seamless, high-performing operations, turning tech issues into triumphs.
Sophia "Voice of the People" Martinez
- Role: The Customer Advocate
- Specialty: Customer Experience
- Bio: Sophia’s empathetic nature and exceptional communication skills make her the heart of the team. She champions the customer’s voice, ensuring that every decision prioritizes customer satisfaction and engagement. Her insights into customer behavior drive the team’s customer-centric approach.
Rachel "Shield" Harper
- Role: The Protector
- Specialty: Risk Management
- Bio: Rachel is the guardian of the team's service standards, with a keen eye for identifying and mitigating risks. Her proactive approach and robust risk management strategies safeguard the team's operations, ensuring that service delivery is always reliable and secure.
Aisha "The Innovator" Khan
- Role: The Visionary
- Specialty: Innovation and Continuous Improvement
- Bio: Aisha is the forward-thinking visionary who keeps the team ahead of the curve. Her passion for innovation drives continuous improvement, pushing the boundaries of what’s possible in service management. She fosters a culture of creativity and excellence within the team.