-
How to insert/embed an *existing* Whiteboard into a Concluence doc?
I have a Whiteboard diagram that I want to embed into my Confluence page. I cannot find how to do this. I can embed a new Whiteboard via the Insert menu. But I don't want to create a new one - I want to use an existing one. Some previous suggestions on the forums say to just paste the URL of the Whiteboard into the page.…
-
table inside of an expand macro
I am using the legacy version and I used to be able to put a table inside of an expand macro but not it not supported. Does anyone have a workaround?
-
Can my inactive Confluence site be reactivated or my data recovered?
Hi Atlassian Community, Few months back, I received an email saying that my Confluence site is being deactivated due to inactivity. I understand the inactivity policy, but I have important personal and work-related information stored on this Confluence site that I would really like to preserve. The site has already been…
-
Flattening a Confiforms Record for IFTTT Export to JIRA
I use a Confluence form as the data source for a smart multi-select field on my main form. IFTTT macros then create a Jira story and several predefined subtasks. When the ticket is complete, a checkbox on a dashboard is selected and saved. At that point, I want the system to create one Jira task under the existing story…
-
Custom role for moving pages between spaces
I have a group of SDMs who will be responsible to manage the customer facing content generated by their own team in our external knowledgebase. I cannot give them an admin role, so I need to create a custom role that allows them to move articles created by their teams in the internal knowledge base to the external…
-
How to use Custom Templates with the "Create form Template" Button
Hi everyone, I'm using Confluence Cloud and created two custom templates: one global template and one space template in the space where I want to use the "Create from Template" button. Both templates show up in the template gallery, so they seem to be set up correctly. However, when I edit the "Create from Template" macro,…
-
My space has been removed and no access to trash
I have found that my confluence space has been removed and all the support points to looking for it in trash. There is no trash in my account login portal and cannot see any trace of the site. Any ideas as to how I can recover my site and before anyone asks, I have no email from Atlassian to state inactivity.
-
Confluence AI is Not Working
Confluence AI is not working. It keeps saying "Something went wrong. The issue should resolve on its own. In the meantime, you can check the status page. There may be a known incident reported related to this error. If it keeps happening, ask your admin to contact our support team and give them: Hash: 18kqapTrace:…
-
Is there a way to see who changed a Confluence page without opening the full version history?
Hi, Is there a quick way to see who last changed a Confluence page and when, without opening the full page history? I know I can go into the version history, but I was wondering if there’s a quicker way to check this directly from the page. Thanks
-
MultiExcerpt for Data Center
I can't seem to find it, but was wondering if there is the MultiExcerpt for the data center version of Confluence. I'm surprised that this is needed as Confluence once had multi-excerpt long ago and now it doesn't. Seems like a simple solution to simply add a key to the Excerpt so it knows what to call, just like "anchor".
-
Can I change the order of rows in a CCMA user-mapping.csv file?
Can I change the order of rows in a CCMA user-mapping.csv file?
-
Changing Accounts back to my original Confluence URL
I'm trying to get back to my original account <mycompany.atlassian.net> but I cannot find a way to do this. I inadvertently created a new account <mycompany26.atlassian.net> and now my login's default to this new account, which is not needed. email: mark@globalmaritimewerx.com
-
This content is locked for now — You don’t have permission to view this content.
Customers are reporting that they cannot access knowledge base documentation via the customer portal for a specific Jira Service Management project. We have already checked the following points: Article/parent page restriction: Checked and confirmed. Difference between Atlassian Account and portal-only customers: How can…
-
Is there a way to create calculated fields in Confluence Databases and use them in grouped views?
I’m trying to use Confluence Databases for reporting, but I’m not sure if it supports calculated fields in the way I need. I’d like to work with data in the same view, create values based on other columns, and use that together with grouped results or summaries. I can see some reporting features in Databases, but I’m not…
-
"We ran into a problem" - error message
Hi all, I keep seeing the error message below: We ran into a problem We've noticed an issue that may affect your experience on Confluence. Select "Refresh" below to fix it. It appears several times per day. However, I haven't noticed any unusual behaviour in Confluence. I've clicked "Refresh" and "X" (exit), but it just…
-
When opening a page in Confluence, a "This content is currently locked" message appears briefly.
Hello. I am using a translation tool to write this message. When I open a page in Confluence using Chrome, an error like the one shown in the image appears briefly during the page transition. I have the appropriate permissions, and the page reloads without issues after waiting a few seconds, but the error appears every…
-
How to calculate total time spent on Jira tickets automatically?
Hi everyone, I’m trying to figure out how to calculate the total time each Jira issue spends in different statuses, like Open, In Progress, and Pending. Right now, I check the history manually and sum it up, which takes a lot of time. I want something like a calculator that can automatically add up all the time spent per…
-
Why can't I publish a page anymore?
I am experiencing a Confluence issue, in the editing mode. Namely, I created a new page, and when I try to publish it, I receive the following error message. I refreshed the page, and afterwards tried to publish it again, however unsuccessfully. As a next step, I logged out from Confluence, delete browser cookies, and…
-
Is it possible to expand all group entries in the list view by default?
Good morning, I’m trying out Jira and would like to know if it’s possible to expand all grouped items in the list view by default. At the moment, only the first grouped item is expanded.
-
【Confluence】Smart Button Not Working for Non-Admin Users
Dear Support Team When attempting to click the Smart Button on a Confluence page, the following message is displayed: "Smart button has been removed. Contact your admin." As a result, non-administrator users are unable to use the button, while administrators can still access it. The button was functioning normally until at…
-
Unable to PASTE Image when Editing a Comment
I am not able to save a JIRA Comment when I edit a Comment and paste a clipboard image. I get the following message: We couldn't save your comment. It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor. The same issues applies when I reply to a…
-
Unable to change text style in a Live Doc
Whenever I click to change the style of a block of text (i.e. Heading 1 to Heading 2), no options show up when I click it. The 'T' icon turns blue so it's recognizing that I'm clicking on it for more options, but the dropdown menu with the style options does not appear. I was able to do this previously, so I'm not sure why…
-
Missing Image Captions
When I export a Confluence page to Word, every single Image in my image-heavy (107 images) software User Guide is missing its caption. I successfully exported this document to PDF last week, have made some changes and need to do it again. But downloading directly to PDF is not working. The workaround is to download to Word…
-
Tabs content not exporting to PDF or Word
I have a few Confluence pages that utilize the native Tabs element. When exporting these pages to PDF however, the text within the tabs do not render. Images are preserved, as are tables (though the text within the tables is missing). Content in Expand elements is not impacted at all; those render all their contained…
-
Typing characters shifts the table
As I'm editing within a table, every time a character is typed, it shifts the table to the right no matter the character used. I'm literally just trying to add text as I usually do and it's messing with the table design. I've been editing this page for years and never had an issue. I have cleared the cache and cookies, and…