When we talk about employee lifecycle management, onboarding usually gets most of the attention. But offboarding is equally important. When an employee leaves an organization, there are several thi...
Like many organizations (Atlassian included), we prefer to reopen tickets when a requester replies after closure in case they need further assistance. This is a better experience for both the respond...
Hello, I am specifically looking for the Resolution Time Report, which used to be located by clicking the 'More reports' button near the top of the 'Reports' tab. Now it's gone, seemingly in...
We must accept that AI agents are moving from experimentation to execution. Teams are now using autonomous agents for many activities on their board which includes investigate issues, write code, u...
Hi all, Quick bit of honesty up front: I'm a heavy Jira Software user, but I've had limited hands-on time in JSM day to day, so I'm hoping to tap the real-world JSM expertise in this group. I'm wor...
Thank you to everyone contributing as Rovo adoption continues to mature. Since my June review, questions have increasingly focused on MCP implementation, agent reliability, Rovo Dev, and more. 🌟 T...
Jira Service Management shipped a native Surveys feature in March 2026 (announcement, docs), and it's a real upgrade over the old CSAT-only setup: flexible question types, privacy controls, feedback ...
Every week, another AI agent joins our Jira projects. Atlassian Rovo. Claude. GitHub Copilot. Gemini. Internal automation agents. They create issues, analyze tickets, suggest fixes, write com...
Follow @atlassian on X for details on this giveaway! NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT IMPROVE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED, TAXED OR R...
AI is developing fast, but I think the most important change is not that models are getting “smarter”. It is that AI is moving from answering questions to actually doing work. We started...
...hat this is worth. If you build Four things, straight from the changelog and manifest reference: declare the impersonation scopes as a map with allowImpersonation: true on each, call asUser(a...
The question sounds simple. The answer most people reach for is the wrong one, and it is aimed at the wrong problem. by Dave Rosenlund & Manohar Goli In "Who Owns an App Created ...
Artificial intelligence is quickly becoming part of everyday work in Jira. With Atlassian's recent AI capabilities, including the ability to generate Jira automation rules from natural language, crea...
Are you in control of your projects? Do you know if your team is on track or already over budget? Answer quickly. If you can't, you probably aren't tracking time consistently. Time tracking in Jira...
...o idea if we’re violating WIP limits. So, to have true enforcement of WIP limits we need to prevent transitions if WIP limits for the destination status are exceeded. This means that we need to c...