AI agents are quickly becoming part of daily work. But for most teams, the real question is not whether to use them. It is how to use them in a way that reduces manual coordination instead of adding ...
Hello! I am a Jira Cloud administrator. We have received a request to set up automations involving Gitlab. I don’t have access to Gitlab myself, but I can see that Gitlab is already integrated into t...
For a planned Jira email automation, is it possible to identify work items that have not received any comments since Monday of the current week, regardless of other updates? For this use case, an ite...
Hi everyone, I’ve been experimenting with Rovo agents and I’ve noticed that they perform really well when they are focused on a single, well-defined task. However, when I need to execute more compl...
Hi, we are trying to invite [REDACTED] to Bitbucket, but he is not getting an invite to Bitbucket even though he is in the waitlist. It also does not show up in this Atlassian Overview on the app. He...
I have an automation rule set up to send a Slack notification when an issue is transitioned to "In Review". It works, but sometimes it fires 2-3 times for the same transition. I don't have a...
I've been building out a reporting dashboard in Jira Cloud for our sprint reviews and I've hit a weird inconsistency I can't figure out. I have a "Two Dimensional Filter Statistics" gadget configure...
Hi all, we have an email for our Support Desk via office Outlook. But we are getting emails going to junk, which isn't being picked up by Jira Service Management as it seems like JSM only picks up In...
Our CPA shares a Loom link with us so we can access the video he made giving us personalized instructions on how our nonprofit organization should reconcile our accounting records. As ...
I am using the following logic when I add an image to an HTML content formatted email automation: <img src="C:\Users\---\Downloads\fpmsdelayed.png"/> Note: I replaced my drive with "---" ...
I hope this message finds you well. A few weeks ago, we attempted to upgrade our plan; however, the platform did not allow us to proceed. Our intention was to purchase the 100-user Jira Premium annu...
Need help finding a JQL filter to show all tickets created after Wednesday of the previous week
I have two team-managed spaces, in which tasks (work types) are moved from one to another in a weekly basis. When moving from one space to another, all fields should be preserved. Currently I have a...
Hi Team, 👋 I’ve been focusing on building my AI Literacy lately and wanted to share a few 'lightbulb moments' regarding cyber resilience. As AI makes phishing attacks nearly perfect, our old tr...
Dear Atlassian Support Team, I am reporting a critical incident regarding our Jira Cloud instance (Free Plan). We are experiencing a complete loss of data across our entire organization. This is no...