Loom Migration Guide: Transitioning to Atlassian Workspaces Safely and Seamlessly

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Welcome to the Loom Migration Guide! 🚀

This guide will help you use the self-serve path to move from a Legacy Loom workspace or to consolidate across Atlassian sites, while keeping your content safe and your workflow uninterrupted.

Choose your path: Review the two migration options below, then use the checklist for your scenario.

Option 1: Legacy Loom to Atlassian-Managed Workspace

For users moving from the original Loom platform to a workspace managed within the Atlassian administration system.

Moving from Loom Legacy to an Atlassian-managed workspace is currently a manual process. Please keep the following caveats in mind:

Before you start, keep these caveats in mind:

• Content moves for an individual user’s Personal Library only.

• Content for the entire workspace or other users will not migrate.

• Admins can’t initiate content migrations on behalf of users with this tool.

• Spaces and the folders within them won’t transfer.

• Videos previously shared in Spaces may no longer appear there, so their previous organisation may be lost.

Ultimately, transitioning to an Atlassian-managed workspace manually is best if you have a critical business need to be in the Atlassian ecosystem right away and feel the effort is worth the immediate benefits. If you prefer a more automated and smooth experience, waiting for the official migration might be the better path.

1. Step 1: Set up Loom on your new site — Add the Loom app to your new Atlassian site. Follow the setup guide. You'll automatically start with a 14-day Business + AI trial! 💡

2. Step 2: Add members to the new workspace — As an admin, grant users access to the new Loom product using these access steps.

3. Step 3: Move videos to the new workspace — Individual members can do this via Personal Settings. Here’s the support article for it -https://support.atlassian.com/loom/docs/transfer-content-between-workspaces

4. Step 4: Cancel the old subscription — Verify all content is safe, then cancel the old Legacy workspace plan to avoid double-billing.

Option 2: Atlassian Workspace to Atlassian Workspace

For users moving Loom between Atlassian cloud sites (for example, during a company merger or site consolidation).

Currently, as we migrate Loom workspaces to the Atlassian platform, a new Atlassian organisation is created for the migrated content. We understand that having multiple organisations isn't always ideal.

While there isn't a "one-click" button to transfer an entire site, you can move your content and subscriptions smoothly by following these steps.

1. Step 1: Set up Loom on the destination site — The organisation admin can add the Loom app using the setup guide.

2. Step 4: Upgrade the new site — Select and start your preferred subscription plan on the new Loom app.

3. Step 2: Move your videos — You can download the videos from your old workspace and upload them to your new Loom workspace. ( If you have a large number of videos, please contact Loom support. We can enable a bulk export option for your workspace so that every individual can export their videos at once.)

4. Step 3: Manage your subscriptions — Confirm your videos are in the new home, then cancel the old site’s subscription.

We’re Here to Help!

Need a hand? 💬
Migrations can feel like a big task. If you have questions, reach out to the community or you can contact Loom Support through the ? in your Loom Library.

Please have your Workspace admin submit a ticket and make sure to grant us temporary access to your account by clicking this checkbox: -https://www.loom.com/i/3a1713e4524b4bedb815d8e6f8c9f4a5

Ready to get started? 🎬
Follow the steps for the option that fits your use case best! Keep your old workspace active until you’ve verified the transfer, and enjoy a smoother Loom experience on Atlassian.

Happy recording! 😊 🎥