打开文档，怎么选择添加视频，是本地视频，不是从网站上的视频，就是这个疑问
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Hi I am using Jira service Management server, I have 2 questions 1. can we change issue type in automation 2. can we calculate the time between 2 status (waiting for support to in progress) ...
I can archive a Software Project successfully but I don't see the option to archive the service desk project. Can you assist me?
We have an automation that is simple... When the issue is created notify XXXX. Users are requesting to NOT have it triggered when subtasks are created. I don't see a way to set for that. Am I missing...
Hello together, i have 2 Custom Issue Field linked to an Insight Object. The custom Field works fine within the issue screen for my requests. Now i want my Uses to use the new Form Feature f...
Hi All How can I pull a report on "Time Work (logged)" on all tickets? This is when I logged time on a ticket.
Hi, than'u very much for this truble... I've recently started to use the free version of Jira Service Management. i've added 2 fake customer for testing the pruduct but i can't manage the informat...
Hi All! I'm using Automation for Jira to create an automation that trigger when an SLA is breached. Anomaly: I've created a new SLA but It isn't in the possible choices in the condition, please see...
We have many components and I want to filter the backlog by certain ones. Is quick filters the only way to do this? Just worried that the amount of quick filters will soon be very large.
Referring to Import data from a CSV file | Atlassian Support Example: I want my subtasks to be line 5,6,7,8 of 4. How do I format this correctly ?
I want to report on tickets submitted by internal team members vs external partners - is there an easy way to pull that series with using the ending of our email?
Hello We are evaluating the change from Service Manager platform (Microfocus) to Jira, but the user needs the historical records to be migrated to the new platform, so the question is if it is possi...
Hi guys, it's me again. I'm looking to add an assignment group field for my incidents that shows all assignment groups in the organization. From that field that in another the coordinator of that a...
We changed the Issue types and workflows on our service project and now it is showing this message when our clients go to the support portal: There’s nothing in this service project yet. Help!? Ni...