Hello Community! I'd like to set my email for requests (e.g. service@contoso.com) so that any replies from internal email addresses (e.g. charlie@contoso.com) are not registered as reply to ...
It 2 hours now since I am trying to connect to jira.Its not opening.My internet is working perfectly fine.
I want to get report details for ITSM by jira api .
I have 2 Automation rules running: both are using the {{issue.key}} to insert the correspondent issue number in the body. One is in an email, one is in a comment. the rules are functioni...
can I set up jira Service Management to accept email to help@atlassian as well as to an alias support@atlassian?
...ROM information_schema.tables WHERE table_schema='public' AND table_type='BASE TABLE'") def issueManager = ComponentAccessor.getIssueManager() def loggedInUser = C...
Al querer descargar los ISSUES de un Filtro Jira a un sheet me sale error con complemento Jira Cloud for Sheets " looks like we stumbled a bit, please try again or contact Atlassian suppor...
Hello, for a field which has these options: Apples red Bananas yellow green brown is it in the customer portal possible that when the user selects Apples on the first level that "red"...
Hello! Having the same issue as many others with not receiving invitation email and confirmation mail for a new user. It's * and *. Account for olearis.com was removed, but if this email w...
Hi, I have been struggling with the fact that the service management tool is not working properly for me: customers (reporters and participants) are not receiving any updates from the ticket...
Alguns usuários nos relatam que nos enviam e-mails, porém não recebemos as solicitações. O que pode ser? Temos como configurar SPAM?
Hello, Is there a way to assign a different resolution screen depending on the priority level the ticket is set to upon resolution? We are trying to add a new field type required in the resolution ...
I have a long text field where a user will enter multiple people's names. Is there a way when a ticket is submitted that the system will parse the text field for matching names? RegEx comes to mind t...
After the data migration, system created some unwanted email under the customers section. I can't find the delete button in view profile section as well. How can I removed?
I have customers in Jira Service Desk I want to forward them a KB article as part of the ticket. When they click on the link I want them to use SSO to login to the portal and view the article. I con...