Hi, I had created an automation that converts all the service requests created by email form specific sources to incidents. The rule was executing successfully but suddenly starting to fail. In the...
I know that the summary field is mandatory. How can I use it as a drop-down menu? I can not see the issue with configuring the priorities
As of week 8/28 and onward, when my tickets are marked as scheduled they disappear from the backlog. Before, we could see all of our previous tickets that had been scheduled for the week (image attac...
I have created a project board to share with my stakeholders, my team creates JIRA tickets and fills out comments and logs work hours there but I don't want them to have to do that in the tickets and...
Is it possible to give customers the ability to sort the columns in Jira Customer Service Portal? If so, how do I enable this for the customers?
If a customer replies to an issue via email, I want the reply to come in my email inbox too. How can I achieve this? Currently, it only appears as a comment on Jira.
Hi. For all the documentation I have found, it is not possible to create an issue passing attachments at the same time, i.e. the files need to be attached once we have a key (correct?). If that is ...
I'm trying to export requests to excel to provide for offline use. When I run my filter and export I'm able to see everything that I included in the filter, but I'm unable to see them in the exported...
Hi When I changed workflow all resolved issues disappears, how can i fix it back?
I really want to turn off this suggestions for field " Reporter" Do Jira has this feature ? Many thanks.
hello, can anyone help me find a way to add a group to an organization? It seems to be useful and necessary and I did not find any related article. I rather find a way without Installing Add-...
Is there a way within the Insight Automation to Add and Remove values on an attribute of the Select Type? e.g. Two Automations - If Condition is true Add 'Hosted' value Else if Condition i...
good morning I have a field called in review, when other users are going to assign a user to be able to assign a reviewer of the issue, a lock appears which does not let them see the emails of the p...
Hi, can you please assist? I am successful in adding general requests and tickets created. I have noticed that I cannot set the Request Type with my calls. Endpoint: /rest/api/2/is...
Hello, I am trying to create an automation to assign issues to Service Desk Agents. But, I would like to assign issues only to the Agents how are logged-in (i.e. not on holiday/sick etc.) I can't f...