I’m new to Atlassian, I installed JSM before been advised I needed Jira Software, which I then stalled. Should I start over and install Jira Software then JSM? Or is it ok to proceed how I did ...
Incoming mail handler Test is successful but mail is not reflecting as ticket in Jira. Please help me with this. Thanks in advance for your great support.
I would like to have an Issue search that outputs the Watchers name/email Thanks
Hi, where can i change the Standard Project Language?
Hi, I've been having issues with adding a particular stakeholder for one of our clients to a service desk via the Customers section. It appears to be their specific email that Jira just doesn't like...
I have several fields that have the same options and default values, and I was wondering if It is possible to use one Field Configuration Scheme/Context for all these fields? When the options of the...
Hi, I would like for each new epic created to assign default restriction rules. This raises two questions: 1. How to apply the rule to epics only. Preferred solution since permissions seem t...
Hi, I only want two request types to be provided to users creating tickets on my IT Service Desk board. I have 'hidden' all types from the portal, but when I go to create a request, they st...
We're using the Change calendar, and it's working so well that Mgmt wants to see other non-Change Order events related to the same Project in a calendar view (e.g., important project events/deadlines...
Hi I need to add some free text to the JSM Widget we embed on our website so that we can better service our customers. Something like...'Please use this form to report technical issues, all operati...
Dear, Is it possible to change the field value without notifications in the bell? There is an automatic rule that changes the system field in all issues. Is it possible to make this change silent ...
Hi, I've shared the dashboard filter with team but they are unable to see the board view below.
Hi all! In IT Service Desk board, company-managed project, I've created a custom request with custom fields. However when I go to create a ticket, the fields don't show. You can see from the...
Hello team! I hope you are well, I am currently working on an issue assignment automation using the following documentation https://www.atlassian.com/agile/tutorials/how-to-automatically-assign-issu...
Hi Really hope someone can help, I've managed to get the first part of the condition to work (as passed in the audit log) but for some reason its not assigning to the specific user? I...