Hello, I'm cloning this question, because I have exactly the same issue. I've added my domain to https://admin.atlassian.com/o/{organizationId}/emails > Email domains and added all D...
Team I have set the rule for automation - ticket assign to Region - Location - Assignee. In UAT it tested successfully. But after moving to prod rule has been interfering other rule. F...
I discovered that my customers are unable to view tickets in the Customer Portal when they are the ticket reporter but not the ticket creator. This use case comes up most often when they send me a Sl...
I am an admin for JIRA and one Service Project that I own. Ever since I set up some automation rules for my project, i've been getting automated emails that issues were created on other projects that...
Is it possible to hide the comments section of the customer portal. What I would like is to be able to allow a customer to create a request from the portal and see the default information (status, n...
I have created an automation rule to add a form to a JSM ticket to get more information on the request submitted. Is it possible to receive a notification from Jira that the form has been edit...
Hello Community. Question 1: Is there a way that I can customize the customer portal through marketplace add-ons? Such as making the banner size small, adding more tiles within the same row, etc....
Hello, I wonder if anyone can help me with a question I have around the creation of object instances and if that is possible within JSM without extending the native capability too much. ...
I am not able to access Jira Service desk.
Hello! My organization currently has several teams, each with their own service desk intake. I would like to create a "wrapper" on top of the individual teams to serve as a single starting point for...
Hi, My current JIRA URL is vilicom-enterprise, I'm trying to change that to just to vilicom but am not able to do so. As I understand there seems to be one of the following issue. 1) Either someone...
Hi, I'm customizing the email body of email notification the customer receives. I'm not sure how to do such that if the its morning time the email notifiaction is ent as Good Morning <user>, f...
Hello, I have a number of ProForma forms set up with fields that have default responses. As of today, those default answers set in the build are no longer pre-populating the form though they ...
Hello, We are planning the migration to cloud, we are analizing the plugins that we have installed in server and his functionality in cloud. We use Actions for Jira Service Management which do...
Do you know if it is possible to have a custom template for Description field in Jira? What I think about is that it would be good to have a template instead of a blank field for Description field f...